Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > Deco P7 - wireless devices losing internet connection

< Deco

Deco P7 - wireless devices losing internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco P7 - wireless devices losing internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

goremonger

2019-04-29 09:12:15 - last edited 2019-04-30 13:51:11

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-04-29

Deco P7 - wireless devices losing internet connection

2019-04-29 09:12:15 - last edited 2019-04-30 13:51:11

Model: Deco P7

Hardware Version:

Firmware Version: 1.2.0 Build 20181210 Rel 34913

Hi,

Just set up a Deco P7 system with three nodes. Wired connections are fine, but our iPads and iPhones lose connection to the internet all the time. The connection to the Wifi network is fine, three bars, but they keep losing a connection to the actual internet. This happens all the time, leading to pauses in streaming and surfing for about 1-3 minutes. Then it comes back.

The iPads are no older than 2 years.

Things I've tried:
Powercycling the nodes

Updating app and hardware

Resetting network info on the iPad and restarting it

Giving the devices "high priority" in the app

Disabling fast roaming

Any suggestions?

2 Reply

Kevin_Z

2019-05-03 07:43:57

Posts: 21529

Helpful: 5000

Solutions: 2536

Stories: 21

Registered: 2018-12-24

Re:Deco P7 - wireless devices losing internet connection

2019-05-03 07:43:57

Hi,

What is the IP address and default gateway obtained by your cellphone and iPad when they cannot access the actual internet? Below is the instruction:

https://www.tp-link.com/en/support/faq/838/

Note: You can go to settings-wifi page- long press the wifi name you connected to get them.

What about other wifi devices? Do they have the same issue?

Besides, it is suggested to disable the fast roaming, set QoS as standard and clear all the high priority items.

What is the current firmware version of the P7? Please tell me the current network topology and the cloud account as well.

Thanks in advance, and have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Klaudiusz

LV1

2019-12-22 10:56:16

Posts: 7

Helpful: 3

Solutions: 0

Stories: 0

Registered: 2019-12-11

Re:Deco P7 - wireless devices losing internet connection

2019-12-22 10:56:16

This is an overall larger problem with apple and tplink. They simply are not compatible. I jave the same issues. Switching to 5ghz obly resolved the issue

Deco P7 - wireless devices losing internet connection

Deco P7 - wireless devices losing internet connection

Information

Voters 0

Tags