TPLink AV500, connected but no internet

TPLink AV500, connected but no internet
TPLink AV500, connected but no internet
2019-06-02 18:56:23 - last edited 2020-08-26 01:07:16

I have a problem, im using the TPLINK AV 500 for almost a year, and never had any problems. Lately the powerline extenders have no internet connection, They are connected but dont have any internet. Looking on my phone it says: connected but no internet.

What to do next...?

 

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Re:TPLink AV500, connected but no internet-Solution
2020-08-26 01:04:46 - last edited 2020-08-26 01:07:16

@calvaax 

Good day.

Thank you very much for your time and patience.

May I know the model number of your main router?

You already checked the IP address, especially the default gateway are not from the main router, right?

Can I have a picture of the different IP parameters when connected to the router and powerline adapter?

And they are two suggestions that you could have a try:

  1. Reset the power-line adapter by holding the reset button/pinhole on the AV600 Wi-Fi extender for 10s; then pair it again;
  2. Log in to the web interface of the power-line extender; then manually turn off DHCP;

(As for the subnet mask, gateway, and DNS, you could refer to the related settings on the router.)

Thank you very much!

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Re:TPLink AV500, connected but no internet
2019-06-05 07:48:20

For the powerline adapters ,we just need to pair them together. Please check the light status on your powerline adapter, if you have the powerline light which looks like a house, that means the two devices are paired together. Please check if you have internet or not again. 

 

If the house light is off, please refer to the instructions in the link below to pair them together .

http://www.tp-link.com/en/article/?faqid=258

 

If the above instructions make no difference ,please tell more about your case .

1.Did anything happen before the issue arised?

2. What is the model number of your powerline device?

3.How many light do you have on them ? What are they ?

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Re:TPLink AV500, connected but no internet
2020-08-01 15:37:50

@Kevin_Z same problem with AV600, just bought yesterday. 

Adapters connect ok, the utility is showing both.

 

I can ping the router from the computer connected to the second adapter, and I can ping the computer from other computers (connected directly onto the router and via wifi).

 

I connected one of the other computers on the powerline, and it too didn't have any access on the internet.

 

The computer that is connected to the tp link powerline can not access anything on the internet.

The gateway and dns server addresses were unknown, I had to manually enter my LAN's information on the computer connected to the powerline to get the positive ping results.

 

Any ideas? Thank you in advance

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Re:TPLink AV500, connected but no internet
2020-08-06 03:16:24

@BaasB. 

Good day,

I think it might be because the DHCP on the AV600 was not automatically turn off when it is successfully linked to the router;

Could you please help me check the following information:

  1. The IP address on the computer when it is connected to the router directly via Wi-Fi or Ethernet cable?
  2. The IP address when it is connected behind the power-line extender;
  3. By the way, for the AV600, is it TL-WPA4220kit?

Thank you~

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Re:TPLink AV500, connected but no internet
2020-08-25 22:21:51

@Kathy_Z hi! same problem with a av600, via wifi isn't a powerline.

The ip with the wi-fi directly to the router and with ethernet on the av600 isn't the same. How can I solve it?

I changed manually the ip on the av600 settings, searching the ip on chrome. That doesn't work. I need a solution now pelease.

THANKS IF U CAN HELP. :(

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Re:TPLink AV500, connected but no internet-Solution
2020-08-26 01:04:46 - last edited 2020-08-26 01:07:16

@calvaax 

Good day.

Thank you very much for your time and patience.

May I know the model number of your main router?

You already checked the IP address, especially the default gateway are not from the main router, right?

Can I have a picture of the different IP parameters when connected to the router and powerline adapter?

And they are two suggestions that you could have a try:

  1. Reset the power-line adapter by holding the reset button/pinhole on the AV600 Wi-Fi extender for 10s; then pair it again;
  2. Log in to the web interface of the power-line extender; then manually turn off DHCP;

(As for the subnet mask, gateway, and DNS, you could refer to the related settings on the router.)

Thank you very much!

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Re:TPLink AV500, connected but no internet
2021-01-20 11:29:43

@calvaax 

same proplem with my AV600. It was working fine for a few weeks, no changes lf any kind happened and it stopped working. All the LED lights are exactly where they should be, the app says the device is working fine, it shows as being conected to the network but whenever i conect a device to the extender i cannot acces the internet with that device. 
The main router it's connected to works fine as well as all the devices (laptops, phones) that try to connect to it. There was no change in router or anything so I don't understand why it stopped working. 
This is very frustrating as the device is relatively new, and we were not expecting this for the price we paid for it. 

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Re:TPLink AV500, connected but no internet
2021-01-20 16:54:43

@BaasB. 

 As a first step, open a command promt on your computer. Ping 8.8.8.8. then ping www.bbc.co.uk.

If the first one gets replies and the second doesn't, then it's a DNS issue. If this is the case, change the DNS server to 8.8.8.8.

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#8
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Re:TPLink AV500, connected but no internet
a week ago

@Kathy_Z 

I had a similar problem, just bought the AV600  TL-WPA4220kit and had success pairing the adapters. The ethernet cable was working in the living room where the router is located, but as soon as i take the adapter to my room and connect the ethernet cable to my pc it says that there is no access to internet. The pairing green light is not so bright anymore and occasionally lights on and off. Can you please help me? Is the problem the outlet i am plugging the adapter to? If so, how do i fix it?

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Re:TPLink AV500, connected but no internet
a week ago

@William_Wu 

 

The extender needs to be plugged into the wall socket. Is this the case or is it plugged into an extension?

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Re:TPLink AV500, connected but no internet
a week ago

Hey @calvaax, I had a similar problem yesterday. The ethernet ip on the av600 was not synchronized with the router wi-fi. 

 

I followed your guideline @Kathy_Z  and thanks to you, the problem is solved now. 

 

Thank you very much!

Unentwickelte Technik ist unentwickelte Phantasie.
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