Linked Deco Unavailable for current firmware
Everything working ok but I regularly see the above message on the device (galaxy s8) info pane on the deco app when the device is connected to the network. I've seen it connected to all 3 decos at various times so I don't think it's one deco not reporting correctly but other times I just see the above message
Is this a known issue?
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@Dagster Today is Feb 28 2022, Just got a new M5 with firmware 1.5.7 build 20210819 , still seeing the same message. I tried to update the firmware but it says its already with the latest firmware.
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@blahblah_gc , I returned mine they were way too buggy for my liking. I went back to the Verizon G-3100 router
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@Irishguy65
Yes this hasn't been the best device. It "sort of" does the job. I have local LAN issues too frequently, and it's really hard to trouble-shoot what's going on expecially if I can't even get info on what devices are connected to which Deco units. And I don't think they have tools or screens to help me look for errors and what may be causing them.
So yeah, "we're fixing that in the next upgrade". Doesn't look like it, does it?
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@Dagster Well, to be fair, this deco mesh wifi is much better than any extender out there. It does its job, this issue is just a minor problem to me.
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@blahblah_gc agreed. The main reason returned it is I wasn't getting any better signal or service.
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This Article replied to:
All Deco models.
Issue Description/Phenomenon:
When you check the device settings on the Deco APP or try to find which Deco the device is connected to, you might see the following notice under "linked Deco",
Possible Solutions:
- Currently, except for Deco M3W, most of the other Deco models with their latest firmware version( like M9plus with 1.5.6/M5 with 1.5.7/M4 with 1.5.4) shouldn’t have this problem. So if you have M3W in the network, please wait for a while and this feature will be added along with the firmware upgrade.
- If there is no Deco M3W, please make sure the current firmware is up to date. like Deco M9 plus with 1.1.12, although APP said it is up to date, it is not and please refer to this link to update the firmware---How to update Deco M9 plus from firmware 1.2.12 Build 20191014 Rel. 42025
- After confirming the firmware is up to date, please comment below with the model number of this device and turn off the "Mesh technology" on the same page.
(You could also leave me a private message here with the model of this specific device.)
Please let me know if you have any further concerns.
Thank you.
Related link:
How do I know which Deco my client is connected to?
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Thank you very much for your feedback.
Can I have a picture about where on the APP you got this error message?
And what is this client device?
Thanks again.
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@David-TP Well, when I bought mine it came with an M4R and 2 M3W's. Is this going to be fixed for the M3W anytime soon? In this particular case the client is an android moto g4. But any device that is not connected to the M4R gives this message.
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Thank you for getting back to me.
The current firmware of Deco M3W does not support displaying the linked Deco yet and it will be fixed along with the firmware upgrade.
So it is not the problem with moto g4.
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@David-TP do we have any ballpark timeline on that? 3 months? 9 months? A year?
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