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Archer MR200 stops working until reboot

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Archer MR200 stops working until reboot

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Archer MR200 stops working until reboot
Archer MR200 stops working until reboot
2019-07-25 08:10:15 - last edited 2020-07-30 11:01:42
Model: Archer MR200  
Hardware Version: V2
Firmware Version: 1.6.0.0.9.1 v004a.0 Build 18/12/19 rel.54042n

Every now and then the router freezes (with a few weeks between one block and another).
All the connected systems cannot be reached by external networks (home automation, alarm, heating control, cameras, etc.)
and even locally there's the problem of not being able to connect in wifi.
These 2 problems occur at the same time, so I exclude both a problem of the SIM, since even the wifi does not allow the connection, and anyway recently I changed the mobile operator, but the problem has remained unchanged.
It also had this problem with previous versions of the current firmware.The only way to restore the service is to restart the device, after I returned home.
The problem is that it often happens when I am away from home for business or vacation and then I can not use any of the services until I come back.
How can I make a correct diagnosis?
Is there a log that I can consult to detect the type of error after I have done the restart of the device?
Is there a way to program an automatic restart? (it is not a solution, but at least I reduce the problem).
Thank you

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#1
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1 Accepted Solution
Re:Re:Re:Re:Re:Re:Re:Archer MR200 stops working until reboot-Solution
2020-07-17 02:59:28 - last edited 2020-07-30 11:10:06

@annejanz 

Hi, please tell us your issue in detail.

If it is unstable issue, please check if both the wired and wireless connection are unstable.

How do you recover the internet? By rebooting or automatically?

How often the issue happens? How about the lights' status on the device?

Please check if the SIM card is working well when it is plugged into a phone.

 

If so, please send us the below screenshots for us to check.

 

When the router works well, please log in to the web UI of the MR200 and show us a screenshot of the advanced-status page to check.

When the issue happens, please log in to the web UI of the MR200 and show us a screenshot of the advanced-status page and basic-network map as the comparison.

 

May I know your region and when you bought the device?

BTW, please confirm the hardware version and firmware version of the device.

 

Look forward to your reply.

Have a nice day!

 

Edit in 2020/7/30: If you guys have the same issue, please tell us the issue in detail and provide the above information for us to check.

We will try our best to identify the issue and solve it.

Thanks for your cooperation!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#12
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17 Reply
Re:Archer MR200 stops working until reboot
2019-07-26 05:51:03

@ElwoodBlues 

 

The MR200 does not support auto reboot now, while we can do some troubleshooting first and try to fix it.

 

What is the light status of the MR200 when it freezes? 

 

With computer connected to it, please check its IP and gateway by this instruction when the router stops working.

 

At the same time, please login to the web UI of the MR200 and show us a screenshot of the status page and go to system tools-system log to save log and send it to us. 

 

To do a comparison analysis, with the sim card put into the cellphone directly, does it work properly?

 

Meanwhile, you can click here to create a profile on MR200 manually to give it a go. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Re:Archer MR200 stops working until reboot
2019-08-13 08:54:14 - last edited 2019-08-13 09:09:17

the router froze again, while I was on vacation, of course :)

 

Light status is as showed in the attachment.

While it was possible to connect to the router (it also replied correctly to ping command) It wasn't possible to log in, I tried via wifi and via eth cable (see attachment).

Once connected to router lan, it was impossible to have access to Internet.

I extracted the SIM from the router and inserted it in the smartphone, the connection was functioning, then I inserted the SIM in the router again, but nothing changed.

I was forced, as usual, to reboot the router to be able to log in.

The only available logs before the reboot were of notice, informations and debug type.

I notice that the year is strange (1970):

1970-01-01 01:00:17 [5] DHCPD: Recv DISCOVER from 00:0A:F5:5B:74:CC
1970-01-01 01:00:17 [5] DHCPD: Send OFFER with ip 192.168.0.100
1970-01-01 01:00:17 [5] DHCPD: Recv REQUEST from 00:0A:F5:5B:74:CC
1970-01-01 01:00:17 [5] DHCPD: Wrong Server id or request an invalid ip
1970-01-01 01:00:17 [5] DHCPD: Send NAK
1970-01-01 01:00:17 [5] DHCPD: Recv DISCOVER from 00:0A:F5:5B:74:CC
1970-01-01 01:00:17 [5] DHCPD: Send OFFER with ip 192.168.0.101
1970-01-01 01:00:17 [5] DHCPD: Recv REQUEST from 00:0A:F5:5B:74:CC
1970-01-01 01:00:18 [5] DHCPD: Send ACK to 192.168.0.101
1970-01-01 01:00:18 [5] DHCPD: Recv DISCOVER from AC:CF:23:C9:A4:92
1970-01-01 01:00:18 [5] DHCPD: Send OFFER with ip 192.168.0.102
1970-01-01 01:00:18 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
1970-01-01 01:00:18 [5] DHCPD: Send ACK to 192.168.0.102
2019-08-13 09:00:15 [5] DHCPD: Recv DISCOVER from 84:F3:EB:41:3B:9C
2019-08-13 09:00:15 [5] DHCPD: Send OFFER with ip 192.168.0.103
2019-08-13 09:00:15 [5] DHCPD: Recv REQUEST from 84:F3:EB:41:3B:9C
2019-08-13 09:00:15 [5] DHCPD: Send ACK to 192.168.0.103
2019-08-13 09:00:34 [5] DHCPD: Recv REQUEST from 00:1E:64:3B:29:66
2019-08-13 09:00:34 [5] DHCPD: Send ACK to 192.168.0.108
2019-08-13 09:00:37 [5] DHCPD: Recv INFORM from 00:1E:64:3B:29:66
2019-08-13 09:00:52 [5] DHCPD: Recv REQUEST from BC:A8:A6:F3:61:2D
2019-08-13 09:00:52 [5] DHCPD: Send ACK to 192.168.0.105
2019-08-13 09:01:03 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
2019-08-13 09:01:03 [5] DHCPD: Send ACK to 192.168.0.102
2019-08-13 09:01:15 [5] DHCPD: Recv DISCOVER from F8:81:1A:03:F2:C1
2019-08-13 09:01:15 [5] DHCPD: Send OFFER with ip 192.168.0.104
2019-08-13 09:01:15 [5] DHCPD: Recv REQUEST from F8:81:1A:03:F2:C1
2019-08-13 09:01:16 [5] DHCPD: Send ACK to 192.168.0.104
2019-08-13 09:01:38 [5] DHCPD: Recv INFORM from 00:1E:64:3B:29:66
2019-08-13 09:02:06 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
2019-08-13 09:02:06 [5] DHCPD: Send ACK to 192.168.0.102
2019-08-13 09:03:11 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
2019-08-13 09:03:11 [5] DHCPD: Send ACK to 192.168.0.102
2019-08-13 09:04:15 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
2019-08-13 09:04:15 [5] DHCPD: Send ACK to 192.168.0.102
2019-08-13 09:05:18 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
2019-08-13 09:05:18 [5] DHCPD: Send ACK to 192.168.0.102
2019-08-13 09:05:51 [5] DHCPD: Recv DISCOVER from 00:12:16:76:35:2B
2019-08-13 09:05:51 [5] DHCPD: Send OFFER with ip 192.168.0.106
2019-08-13 09:05:51 [5] DHCPD: Recv REQUEST from 00:12:16:76:35:2B
2019-08-13 09:05:52 [5] DHCPD: Send ACK to 192.168.0.106
2019-08-13 09:06:22 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
2019-08-13 09:06:22 [5] DHCPD: Send ACK to 192.168.0.102
2019-08-13 09:07:26 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
2019-08-13 09:07:26 [5] DHCPD: Send ACK to 192.168.0.102
2019-08-13 09:08:30 [5] DHCPD: Recv REQUEST from AC:CF:23:C9:A4:92
2019-08-13 09:08:30 [5] DHCPD: Send ACK to 192.168.0.102

 

Logs after reboot have the correct date.

 

I think i need to request the router replacement, but I don't know how to do it because the seller company doesn't exist anymore.

I'll be glad to find another solution, of course, also because I would like a quick solution without shipping costs to be borne by me.

 

 

 

 

 

 

 

 

 

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#3
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Re:Re:Re:Archer MR200 stops working until reboot
2019-08-14 06:14:07

@ElwoodBlues 

 

Thanks for your reply.

 

From the current situation, the LAN and wireless connection both are unstable, and the firmware is the latest one.

 

It is suggested to contact our tech support to verify whether the replacement is qualified. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support  

 

Best regards. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Re:Re:Re:Archer MR200 stops working until reboot
2019-09-02 07:15:30

Hi,I have sent the replacement request through the form you have indicated, but I have not yet received any response :(

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#5
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Re:Re:Re:Re:Re:Archer MR200 stops working until reboot
2019-09-03 01:16:34

@ElwoodBlues 

 

You can give them a call or email them again to push them forward. 

 

In the meantime, you can contact the retailer to verify whether you can get a replacement from them directly, it will be more convenient and quicker.

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:Re:Re:Re:Re:Re:Archer MR200 stops working until reboot
2019-09-03 10:22:02
They replied me finally :) thanks for your support ;)
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#7
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Re:Re:Re:Re:Re:Re:Re:Archer MR200 stops working until reboot
2019-09-04 01:24:45

That will be great. You can keep in touch with them and get a solution.

 

Best regards. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:Re:Re:Archer MR200 stops working until reboot
2020-05-05 16:51:46

@Kevin_Z Hello,

I think I have the same problem as the other person here. Archer MR200 - updated firmware - dropping connection several times daily and reebooting is necessary. 

System log shows following sample information:

 

1    2020-05-05 17:27:14    DHCPD    Notice    Send ACK to 192.168.1.103
2    2020-05-05 17:27:14    DHCPD    Notice    Recv REQUEST from 04:54:53:06:1B:A5
3    2020-05-05 17:27:13    DHCPD    Notice    Send OFFER with ip 192.168.1.103
4    2020-05-05 17:27:13    DHCPD    Notice    Recv DISCOVER from 04:54:53:06:1B:A5
5    2020-05-05 17:24:00    DHCPD    Notice    Send ACK to 192.168.1.101
6    2020-05-05 17:24:00    DHCPD    Notice    Recv REQUEST from D0:81:7A:BA:9C:58
7    2020-05-05 17:23:59    DHCPD    Notice    Send OFFER with ip 192.168.1.101
8    2020-05-05 17:23:59    DHCPD    Notice    Recv DISCOVER from D0:81:7A:BA:9C:58 

....

 

It is happenning since couple of months now and I thought it might be a network provider problem, but I tried this sim card with my phone and other routers and everyting seems to be fine...

 

Therefore I will be glad for your support in finding solution for this problem.

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#9
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Re:Re:Re:Re:Re:Re:Re:Archer MR200 stops working until reboot
2020-07-16 07:14:32

@Kevin_Z Many people, if not all, with the v1 or V2 router have this problem. I bought mine a year ago and had this problem from the beginning. Please create firmware to fix this. Thanks.

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#10
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Re:Re:Re:Archer MR200 stops working until reboot
2020-07-17 02:54:56 - last edited 2020-07-17 03:06:08

@Pavo 

Hi, for the issue that the MR200 is unstable, please help confirm the below information.

 

When the router works well, please log in to the web UI of the MR200 and show us a screenshot of the advanced-status page to check.

When the issue happens, please log in to the web UI of the MR200 and show us a screenshot of the advanced-status page and basic-network map as the comparison.

 

May I know your region and when you bought the device?

BTW, please confirm the hardware version and firmware version of the device.

 

Look forward to your reply.

Have a nice day!

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#11
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12

Information

Helpful: 0

Views: 6002

Replies: 17

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