Please help

Please help
Please help
2019-07-28 12:30:09 - last edited 2019-07-29 09:50:16
Model: Archer A10
Hardware Version: V2
Firmware Version: 0.1.0 0.9.1 v0069.0 Build 160721 Rel.66177n

Hi

 

I am with Plusnet on the top broadband but my connection is either slow or not at all, i have had line tests but all tested ok. Plusnet cannot help as its not their equipment..

 

Setup is..

 

Archer vr900

 

Hardwired to a 

 

EAP225

 

When it goes off altogeather i check the Archer vr900 and the internet status normally show disconnected i then reboot it and get connected again ..

 

Any help Please 

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#1
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3 Replies
Re:Please help
2019-07-29 09:52:21

@Biccus1 

 

What is the light status of the VR900 when it goes offline?

 

With your computer or smart phone connected to it at that time, what is the IP address and default gateway it obtained?
Note: How to get them: https://www.tp-link.com/support/faq/838/

 

 

Meanwhile, please try to access the web page and take a snapshot of the status page. 
Note: How to login to the web interface: https://www.tp-link.com/support/faq/1200/ 

 

Furthermore, when did you buy it?

 

Here is an instruction you can follow to troubleshoot as well.
https://www.tp-link.com/support/faq/2238/

 

Look forward to your reply.

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#2
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Re:Re:Please help
2019-07-29 20:11:55

Kevin_Z wrote

@Biccus1 

 

Hi Thanks for that i have answered what i can i do now have Tp link looking into this too ..

 

What is the light status of the VR900 when it goes offline?  ORANGE

 

With your computer or smart phone connected to it at that time, what is the IP address and default gateway it obtained?
Note: How to get them: https://www.tp-link.com/support/faq/838/  

 

 

Meanwhile, please try to access the web page and take a snapshot of the status page. 
Note: How to login to the web interface: https://www.tp-link.com/support/faq/1200/ 

 

 

 

Furthermore, when did you buy it?  Six months ago

 

Here is an instruction you can follow to troubleshoot as well.
https://www.tp-link.com/support/faq/2238/

 

Look forward to your reply.

 

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#3
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Re:Re:Re:Please help
2019-07-30 05:48:44

@Biccus1 

 

Do you mean the internet led shows orange at that time? At that time, are you able to access internet with computer connected to it by wired cable?

 

Is it the screenshot of status page when the VR900 stops working? If not, please get a full screenshot of it when the internet drops out. 

 

Menawhile, please export the system log of the VR900.

Note: When internet drops out, login to the web UI and go to advanced-system tools-system log to save it and send it to us. 

 

Besides, may I know who is your internet service provider? When and where did you buy this router?

 

Thanks in advance, nice day. 

 

 

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#4
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