KC100 spot Camera crashing during firmware update

KC100 spot Camera crashing during firmware update
KC100 spot Camera crashing during firmware update
2019-08-17 19:03:14 - last edited Sunday
Model: KC100
Hardware Version: V2
Firmware Version: Unknown as cannot access

I bought 3 kc100 Spot cameras and they installed perfectly. I bought three more and the first two during the installation they went into an update of the firmware that has never stopped. I have turned them off and on and I have reset them and nothing works.

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1 Accepted Solution
Re:Re:Re:Re:Re:Re:Re:KC100 spot Camera crashing during firmware update-Solution
Sunday - last edited Sunday

@Kevin_Z Since the firmware update I have not had this problem again. Everything is working perfectly. Thank you for your time.

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8 Replies
Re:KC100 spot Camera crashing during firmware update
2019-08-20 03:19:43

@Makeitwork 

 

Does kasa app stuck in firmware upgrading page? Could you please send us a picture of it?

 

Try to hard reset the KC100 by holding the reset hole and reconfigure it.

 

Please disable the antivirus software or firewall on the main router as well. 

 

Still the same, please show us the mac address of the 2 cameras and your cloud account.

Note: You can send us privately via message. 

 

Best regards. 

 

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Re:Re:KC100 spot Camera crashing during firmware update
2019-08-20 05:20:48

Thank you for responding. I did a hard reset many times. Suddenly it worked. It has now worked for all three new cameras. Instead I now have a different problem. Sometimes one of the cameras just shows the colour green in the image. If I turn it off and on it solves the problem. But maybe later it happens again.

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Re:Re:Re:KC100 spot Camera crashing during firmware update
2019-08-20 09:42:57

@Makeitwork 

 

Thanks for your reply first, glad to hear that the firmware upgrading issue has been resolved.

 

For the green image issue, is that the specific camera which has this problem or it just occurs randomly? 

 

You can take some time to verify its performance, if happened again, please shot a picture and send it to us.

 

Best regards. 

 

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Re:Re:Re:Re:KC100 spot Camera crashing during firmware update
2019-08-20 09:44:58

It is just one camera. I had another camera that did the same thing and also had terrible sound and I sent it back. This is the new replacement camera. it only did it once and now it seems ok and the sound is good. I will see how it goes over the next few days. I have 6 cameras in total so I know it's not normal 

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Re:Re:Re:Re:Re:KC100 spot Camera crashing during firmware update
2019-08-21 01:13:27

@Makeitwork 

 

Thanks for your reply, I got it now.

 

You can take more time to verify their performance, if the same issue happened again, please tell me the information below so that we can try to fix it.

a. The mac address of the specific camera.

b. The TP-Link cloud account which you can send me privately via message.

 

Good day. 

 

 

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#6
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Re:Re:Re:Re:Re:Re:KC100 spot Camera crashing during firmware update
3 weeks ago - last edited 3 weeks ago

Direct message sent to you. I updated my app just now. That might solve it.

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Re:Re:Re:Re:Re:Re:Re:KC100 spot Camera crashing during firmware update
3 weeks ago

@Makeitwork 

 

Hello, thanks for your reply, I saw the message you sent; 

 

Cause you have updated the app, you can take some time to test whether the KC100 works well.

 

Any updates, please let us know. 

 

Good day. 

 

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#8
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Re:Re:Re:Re:Re:Re:Re:KC100 spot Camera crashing during firmware update-Solution
Sunday - last edited Sunday

@Kevin_Z Since the firmware update I have not had this problem again. Everything is working perfectly. Thank you for your time.

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#9
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