td-8961n issue signal stability

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td-8961n issue signal stability

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td-8961n issue signal stability
td-8961n issue signal stability
2019-08-23 13:39:55 - last edited 2019-08-23 13:41:33
Model: TD-W8961N  
Hardware Version: V3
Firmware Version: 180118

I have issues with wifi signal stability, my previous w8951nd had a bit lower signal but was more stable, moreover was faster in starting and web page loading, i'm not very satisfied with your product, don't u think need a firmware upgrade?

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Re:td-8961n issue signal stability
2019-08-26 09:10:28

@Gaxel 

 

We will do some troubleshooting first and try to figure it out. 


What is the light status of the TD-W8961N when wifi disconnected?

 

With your computer or smart phone connected to it at that time, what is the IP address and default gateway it obtained? And can you get internet from it by ethernet connection?
Note: How to get them: https:// https://www.tp-link.com/support/faq/838/

 

Meanwhile, please try to access the web page and take a snapshot of the status page. 
Note: How to login to the web interface: https:// https://www.tp-link.com/support/faq/114/

 

How do you make it back to work after it goes offline?

 

Furthermore, when did you buy it?

 

Here is an instruction you can follow to troubleshoot as well.
https:// https://www.tp-link.com/support/faq/2238/

 

Look forward to your reply.

Have a nice day.

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#2
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Re:Re:td-8961n issue signal stability
2019-08-26 12:03:09

I resolved, now is ok, evidently the router (firmware), needed to stabilize a little.

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Re:Re:Re:td-8961n issue signal stability
2019-08-27 05:58:37

@Gaxel 

 

Hello, thanks for your reply, glad to hear that you figured it out. Congrats.

 

Any further problem, do not hesitate to contact us.

 

Good day. 

 

 

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