Samsumg Smart TV with Deco.M4

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Samsumg Smart TV with Deco.M4

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Samsumg Smart TV with Deco.M4
Samsumg Smart TV with Deco.M4
2019-08-23 19:55:50 - last edited 2021-01-25 03:33:15
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.1.10 20190620 45372

The Smart TV (Samsung KD 43XF8596) detects the WiFi but when trying to connect fails with a message of "WiFi network refused connection". The TV can connect to the ISP's router WiFi correctly.

 

On the Deco app, I can see the device as unknown a few seconds and then it is moved to offline devices.

 

I have tried to disable Fast roaming with no success.

 

Every other device works correctly with the M4's WiFi.

 

Mesh configured with 2 Deco4. Connections: ISP Router-Deco-Lan switch-Deco.

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#1
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1 Accepted Solution
Re:Samsumg Smart TV with Deco.M4-Solution
2021-01-25 03:33:06 - last edited 2021-01-25 03:33:15

@Toyoling 

Hi,

Thank you very much for your kind reply.

We would like to forward your case to the senior engineers and could you please help me check the following information:

(if anyone had the same issue, please feel free to create an email and sent it to support@tp-link.com with the subject [Forum ID 169704] Samsung Smart TV with Deco )

  1. What are the model number and firmware version of your Deco system?
  2. How about the model number of your Samsung TV?
  3. Please make sure that you have tried the following suggestions:

--please disable the fast roaming/ beamforming

--enable the guest network for 2.4ghz only and test if the TV could connect to the guest network;

--would there be any error message when the TV failed to connect to the Deco?

Thank you very much and wait for your reply.

Recommended Solution
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#10
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13 Reply
Re:Samsumg Smart TV with Deco.M4
2019-08-23 20:12:47
HW version is v1, not v2
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#2
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Re:Samsumg Smart TV with Deco.M4
2019-08-26 05:58:59

@JLGarrido 

 

Thanks for your requesting. Every other devices work correctly with the M4's wifi means that the Deco should be working fine; we can do some troubleshooting first and try to fix it. 

 

1. Try  to disable 5GHz and enable 2.4GHz only.

 

2. Please disable QoS.

 

3. Please disable fast roaming as you did before. 

 

Besides, it is recommended to contact the tech support of TV to get some specific help. 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#3
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Samsumg Smart TV with Deco M4
2019-08-26 12:41:47

I have checked that it works only when one M4 node is on (and the other is off). The TV detects each node as a different WiFi network when listing all available WiFi networks. I think this is the issue. I will contact the TV manufacturer and let you know.

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#4
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Re:Samsumg Smart TV with Deco M4
2019-08-27 01:59:15

@JLGarrido 

 

Thanks for your valued reply.

 

Cause the TV works only with one M4 powered on only, with it connected, you can go to Deco app and disable "mesh technology" option for the Samsung TV. 

 

Note: With TV connected, open Deco app, click the global icon and hit the specific M4 and then you can see the option to disable mesh. 

 

Besides, you can give it a go if there is some suggestion provided by their tech support. 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Samsumg Smart TV with Deco M4
2019-12-25 01:20:16

@Kevin_Z 

 

hi

 

i have tried only one m4 working, tried only 2.4 ghz, roaming off, qos off. My smart tv sees the wireless connection but not connecting. 
 

because i am not happy with eero mesh and eero pro i bought this m4 set of 3. My other devices connect easily but my tv is not. It was working with eero without any issue. 
 

i do not want to return this router please help

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#6
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Re:Samsumg Smart TV with Deco.M4
2020-01-23 17:21:24

@JLGarrido 

 

Is there any update on this topic ? I do have the same issue not being able to connect my Tv to the Mesh network :(

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#7
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Re:Samsumg Smart TV with Deco.M4
2021-01-24 23:30:26

@JLGarrido i hav the same problem..

One deco also still cant connect.. 

Fast roaming disable

Beam forming disable

 

I donno what to do..

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#8
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Re:Samsumg Smart TV with Deco.M4
2021-01-24 23:58:34
I had to use the Ethernet port of one M4 to connect the TV. I wasn't able to connect the Samsung TV via WiFI.
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#9
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Re:Samsumg Smart TV with Deco.M4-Solution
2021-01-25 03:33:06 - last edited 2021-01-25 03:33:15

@Toyoling 

Hi,

Thank you very much for your kind reply.

We would like to forward your case to the senior engineers and could you please help me check the following information:

(if anyone had the same issue, please feel free to create an email and sent it to support@tp-link.com with the subject [Forum ID 169704] Samsung Smart TV with Deco )

  1. What are the model number and firmware version of your Deco system?
  2. How about the model number of your Samsung TV?
  3. Please make sure that you have tried the following suggestions:

--please disable the fast roaming/ beamforming

--enable the guest network for 2.4ghz only and test if the TV could connect to the guest network;

--would there be any error message when the TV failed to connect to the Deco?

Thank you very much and wait for your reply.

Recommended Solution
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#10
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Samsung Smart TV with Deco E4
2021-02-12 01:45:04

Dear Colleagues,

 

similar problems with Samsung TV 58NU7100 and 2 units of DECO E4.

TV WiFi is configured to connect to the Deco network... working fine. After turning the TV off and on again the connection is lost. It takes longer to connect automatically or sometimes no connection at all.

All other devices works perfectly in the same WiFi network.

 

For the moment I have to use an ethernet cable for the TV.

 

Any idea what could be the problem?

 

Thank you

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#11
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