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Intermittent internet dropouts on the TPLink AX-6000

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Intermittent internet dropouts on the TPLink AX-6000

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Intermittent internet dropouts on the TPLink AX-6000
Intermittent internet dropouts on the TPLink AX-6000
2019-09-04 06:39:22 - last edited 2020-02-18 07:50:09
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 20190822

This only happened after the latest firmware (its not even on the website yet), but laptops in my home with an Intel WiFi chipset seem to be connecting to my AX6000, but are unable to connect to the internet. I have verified that this issue is localised to the Intel chipsets, as my mum's old Broadcom adapter never loses connection.

 

I have tried switching off "Smart Connect", rebooting the router, turning off the 5Ghz band AND turning off Wifi 6 to no avail.  The devices lose their interconnection intermittently, when the computer reports the device as "Connected, with no internet", I cannot even get into the router gateway.

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#1
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1 Accepted Solution
Re:Intermittent internet dropouts on the TPLink AX-6000-Solution
2020-02-18 07:50:02 - last edited 2020-02-18 07:50:09

Hi @sork64 and all, 

 

The download link of the beta firmware has been attached as the Best solution here

 

 

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#46
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68 Reply
Re:Intermittent internet dropouts on the TPLink AX-6000
2019-09-05 02:27:54

@Nerdsinc 

 

May I know how did you update the firmware? The latest firmware is released already, but seems that the local website has not posted it yet. 

 

For the computer with Intel chipset, please refer to the statement: https://www.tp-link.com/support/faq/2303/

 

Besides, you mentioned that the devices lost connection intermittently, do all devices lose connection at the same? 

 

What is the led status of the Archer AX6000? Please login to the web UI and get a picture of the status page. 

 

Who is your internet service provider as well? 

 

Thanks in advance, and have a nice day. 

 

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#2
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Re:Re:Intermittent internet dropouts on the TPLink AX-6000
2019-09-05 10:18:11

Hello, LED's remain normal. Drivers are updated. The devices stay connected wirelessly, but cannot connect to the internet (or even to the local IP of the router). I updated the firmware after the Tether App gave me a notification that there was a firmware update available.

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#3
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Re:Re:Re:Intermittent internet dropouts on the TPLink AX-6000
2019-09-06 02:52:28

@Nerdsinc 

 

Thanks for your reply, please provide more information as below so that we can do further analysis.

 

1. Please click here to verify the IP and gateway of your computer when it is connected to AX6000 but no internet. 

 

2. Please ping tha gateway of the main router, which is 192.168.0.1 by default. If it works, please login to the web UI and show us a screenshot of the status page.

 

3. In the meantime, can you get internet from the modem directly bypass the Archer AX6000?

 

4. After it lost connection, how do you make it work temporarily? 

 

Good day. 

 

 

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#4
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Re:Re:Re:Re:Intermittent internet dropouts on the TPLink AX-6000
2019-09-06 03:07:16

Gateway is indeed 192.168.0.1:

 

Currently my device is connected to the router. My post's point was that sometimes it remains connected but it cannot access the gateway. The next time it disconnects I will reply with what CMD reads. I do know however that when my computer is unable to connect I can access my router through my mum's computer. The internet still works on her computer, despite my computer saying there is no internet. The only solution to fix it for the devices on the network that are inaccessible is to restart the router.

 

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#5
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Re:Re:Re:Re:Re:Intermittent internet dropouts on the TPLink AX-6000
2019-09-09 08:34:50

@Nerdsinc 

 

Thanks for your clarification.

 

Is there any update? Does the router work normally in the past few days? 

 

Best regards. 

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#6
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Re:Intermittent internet dropouts on the TPLink AX-6000
2019-11-23 15:35:11

@Nerdsinc 

 

I'm having this same issue.  

 

Intermitten wifi outage.  

 

I've noticied the following issues:

1. No loss of Internet from my ISP. 

2. Firmware: 1.0.6 Build 20190822 rel. 26396

3. Some devices will auto connect to our guest account since the 2.4Mhz wifi is not connecting. 

4. Sometimes the devices will show the 2.4mhz main wifi but you can't connect to it and say's it's unable to connect to. 

5. See attached photo of our Advanced Settings. 

6. The issue seems to only be with the wifi, not our wired clients. 

7. Not sure if it matters, but we have 9 wired clients and 14 wireless clients. 

 

Thank you!

 

File:
Wifi.PNGDownload
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#7
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Re:Intermittent internet dropouts on the TPLink AX-6000
2019-12-12 13:10:02

@Nerdsinc I'm having the same symptoms. Now, the firmware is officially out. Is there any more information about why this is occuring? Is there a beta firmware we can test to see if stability has improved?

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#8
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Re:Intermittent internet dropouts on the TPLink AX-6000
2019-12-12 15:58:38

@Nerdsinc OK. So, I think I have a solution... ish. I downgraded the firmware to this one: https://static.tp-link.com/2019/201904/20190418/Archer%20AX6000(US)_V1_190310.zip

 

When I tried the other two newer firmware versions (190701 and 190822), the wifi link is TERRIBLE. So, whatever the engineers did seems to have messed up the stability. So far, my Google Home Mini and my Pixel2 are connected. As is my laptop. Fingers crossed folks.

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#12
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Re:Intermittent internet dropouts on the TPLink AX-6000
2019-12-13 03:28:36

@JCL 

 

Hello, sorry  to respond late. We worked on it and released a beta firmware which you can install to verify whether it can solve this problem.

 

For the download link and instruction, I will email you, please check your inbox.

 

Any updates, please let us know. 

 

Good day. 

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#14
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Re:Intermittent internet dropouts on the TPLink AX-6000
2019-12-13 03:29:16

@DrSammy 

 

Thanks for your sharing. Glad to know that you found a solution. 

 

If need more help in the future, do not hesitate to contact us.

 

Good day. 

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