Intermittent internet dropouts on the TPLink AX-6000
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
This only happened after the latest firmware (its not even on the website yet), but laptops in my home with an Intel WiFi chipset seem to be connecting to my AX6000, but are unable to connect to the internet. I have verified that this issue is localised to the Intel chipsets, as my mum's old Broadcom adapter never loses connection.
I have tried switching off "Smart Connect", rebooting the router, turning off the 5Ghz band AND turning off Wifi 6 to no avail. The devices lose their interconnection intermittently, when the computer reports the device as "Connected, with no internet", I cannot even get into the router gateway.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Has anyone found a fix for this intermittent dropping of internet on this AX6000 router? I've been battling this for 3 weeks now. Had comcast tech come out and check all the wiring and signals are all good. I tried the beta firmware still lost connection after time. I just installed the latest firmware again. Reset to factory settings and manually put in my settings. If it fails again I'll have to go back to my old netgear router. And I can't even return this one. Stuck with useless junk. Help????
- Copy Link
- Report Inappropriate Content
Brand new Archer AX6000 router. Set it up.It was working fine
Now I am getting intermittent wifi drops on both the 2.4 as well as the 5GHz
Hardware : Archer AX6000 v1.0
Firmware : 1.1.1 Build 20200714 rel.18254(5553)
Any suggestions?
- Copy Link
- Report Inappropriate Content
Hello, thanks for asking.
What is the Wi-Fi LED of the Archer AX6000 when the Wi-Fi got disconnected? Can the devices still detect the Wi-Fi network then? Please try to customize the wireless settings, like wireless channel and channel width. For 2.4GHz, use channel 1, 6 or 11, channel width to 20MHz; for 5GHz, use channel 36, 40 or 44, channel width as 40MHz.
BTW, how many wireless devices are connected to the AX6000 most of the time, are they encountering the same disconnect issue at the same time? How about the wired devices connected to the router, are they stable?
Please also refer to the below troubleshooting to narrow down the disconnect issue:
https://www.tp-link.com/support/faq/2237/
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I have this router for a few weeks and it has a strange behavior using the latest firmware.
I have 12 devices, 10 are on 2.4GHz, 1 wired (TV) and 1 on 5GHz.
I work on my laptop using the 5GHz band and it drops randomly once a few days. The 5GHz band becomes unavailabe and I have to switch to the 2.4GHz band which works. Looking at the router page, it shows no problems for the 5GHz band and after a few minutes I can switch back to 5GHz. It never dropped so far on the 2.4GHz band or I didn't noticed.
The wired network also seems to have problems as my TV it shows a lot of times during the day that the network was reconnected, mostly when using streaming apps. This wired drops do not seem to affect the video that is playing.
I'm not yet sure if I shoud return or keep it as by the looks of it, this won't be fixed soon.
- Copy Link
- Report Inappropriate Content
What is the distance between the work laptop and the AX6000, how about the 5G signal? Ensure you can get at least 2-3 bars when you search for the 5G signal. You may try to modify the 5G wireless settings on the AX6000, such as channel to 36/40/44/48, channel width to 40MHz, then reboot the router and reconnect to the Wi-Fi.
As for the TC streaming disconnects issue, you may try to enable the IGMP Proxy and Snooping, try to change the WAN DNS to 8.8.8.8 or 1.1.1.1, reboot the router to confirm.
- Copy Link
- Report Inappropriate Content
@Kevin_Z I've added the recommended setting and I will see this week how it behaves.
Thanks
- Copy Link
- Report Inappropriate Content
I found my connection problem on Wi-fi and it's not related to the router, but rather of what I use in Ubuntu: "kernel: wlp0s20f3: Limiting TX power to 40 (40 - 0) dBm as advertised by cc:32:e5:86:5e:5a"
I couldn't investigate it until recent as it was always failing on meetings.
Enabling IGMP Proxy and Snooping with IGMP V2, did not help for my TV. I will try more options some other time as it doesn't really bothers me.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 21397
Replies: 68
Voters 1
