TL-WPA4220 connected but no internet

TL-WPA4220 connected but no internet
TL-WPA4220 connected but no internet
2019-09-17 10:01:52 - last edited 2019-09-18 16:34:51
Model: TL-WPA4220
Hardware Version: V4
Firmware Version:

Hi

 

I have 2 WPA4220 apaptors. Have been working perfectly. This morning one of them stopped updating data onto a web page. I connected to the wifi and it shows connected no internet. I powered off the device but still have the same problem. How can I solve this?

 

Ian 

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#1
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7 Replies
Re:TL-WPA4220 connected but no internet
2019-09-17 18:48:30 - last edited 2019-09-18 16:34:51

@IanE 

 

Hi Ian,  First thing to check would be did anything get added electrically to your powerline enviroment recently?  Any adverse weather, pest issues or anything that could affect the quality of the powerline in your home.  If no then look at the adapter.  Make sure the Homelink (house)LED is lit.  If not you will want to re-pair the device.  Hold the pair button for 30 seconds.  Then tap it for 1 second.  Tap the pair button of the other 4220 or the 4010 base adapater for 1 second with in 120 seconds to start the pair process.  

 

Let us know if this doesn't work.

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Re:TL-WPA4220 connected but no internet
2019-09-18 08:34:17 - last edited 2019-09-18 16:34:51

@Carl 

 

As far as I know nothing much has changed on the electrics

 

The homelink LED is flashing very slowly.

 

The device can be addressed by its IP address but the response is very slow.

 

If I move it into a socket next to the TL-PA4010 3.0 it works perfectly  and the homelink LED is on solid.

 

What does this indicate?

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Re:TL-WPA4220 connected but no internet
2019-09-19 03:07:17

@IanE 

 

Thanks for your reply. 

 

Please click here to check the IP and gateway obtained by the computer with it connected  to the TL-WPA4220 which stops working.

 

Meanwhile, per you said, it works well with plugged next to the TL-PA4010, it seems that the powerline environment affects the performance; you can change another power socket to give it go.

 

Or you can swap the locations of the 2 TL-WPA4220 and test whether they work properly.

 

Besides, please ensure that the firmware is up to date. 

 

Good day. 

 

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Re:TL-WPA4220 connected but no internet
2019-09-19 11:16:19

@Kevin_Z 

 

Where can I find latest firmware (UK installation)?

 

 

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Re:TL-WPA4220 connected but no internet
2019-09-20 03:16:51

@IanE 

 

Below is the download link of the firmware for TL-WPA4220 V4.

https://www.tp-link.com/support/download/tl-wpa4220kit/#Firmware

 

You can verify the current firmware version via the tpPLC utility.

 

Good day. 

 

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#6
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Re:TL-WPA4220 connected but no internet
2019-09-20 18:12:10

@Kevin_Z

Hi 

 

Could not find firmware on site you linked. 

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#7
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Re:TL-WPA4220 connected but no internet
2019-09-23 08:13:10

@IanE 

 

Hello, thanks for your reply.

 

If the TL-WPA4220 is EU version which you can find it on the back label of the actual de, then you can click the link below to get the firmware. 

https://www.tp-link.com/en/support/download/tl-wpa4220-kit/#Firmware

 

May it help and have a good day. 

 

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#8
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