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Kasa App on IOS 13 with Smart Plugs

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Kasa App on IOS 13 with Smart Plugs

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Kasa App on IOS 13 with Smart Plugs
Kasa App on IOS 13 with Smart Plugs
2019-09-21 10:34:35 - last edited 2021-03-23 05:51:05
Model: HS100  
Hardware Version: V2
Firmware Version: 1.5.8

 

Anyone noticed any issues when adding a Device (smart plug HS110 and HS100) on IOS 13 on Iphone X using the Kasa app latest version, I click Add Device, Smart Plug, Select HS100, HS110 on the screen I see "Connect to WI-FI, Please connect your iphone to your wi-fi network connection to continue setup". I connected the hphone to the TP-Link Wifi, my own Wifi, 5ghz and 2.4.ghz but the app still has the same warning, I haven't added any new plugs to my wifi for a while but it worked in the past when I was using previous  IOS.

 

I resetted 2 of my exisitng plugs to test on Smart plug HS100 and HS110 but unable to re-add them with IOS, I connected to Android and worked straight away.

 

So I assume the issue is the lastes IOS version but could be the app or something else, I reinstalled the app but same issue.

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#1
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2 Accepted Solutions
Re:Kasa App on IOS 13 with Smart Plugs-Solution
2019-10-18 07:47:55 - last edited 2021-03-23 05:51:05

Hi all,

 

Apple has released iOS 13.1.3, and we received some feedback that they upgraged the software and were able to set up the kasa devices successfully.

 

You can update it to give it a go.

 

Any updates, please let us know.

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#14
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Re:Kasa App on IOS 13 with Smart Plugs-Solution
2019-10-20 08:27:56 - last edited 2021-03-23 05:51:05
Confirmed it works with latest OS.
Recommended Solution
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#15
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35 Reply
Re:Kasa App on IOS 13 with Smart Plugs
2019-09-26 11:14:05 - last edited 2021-03-23 05:51:05

@Octron 

 

Hello, thanks for your feedback.

 

May I know do you have any other smart phone to give it a go? 

 

What is the current kasa app version you installed? 

 

Please show us a screenshot of the error message you saw.

 

Thanks in advance, and have a good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-06 10:01:29 - last edited 2021-03-23 05:51:05
I have exactly the same problem
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#3
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-06 22:05:28 - last edited 2021-03-23 05:51:05
Also getting the same issue. Says please connect to WiFi even when I am connected to WiFi
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#4
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-07 03:17:55 - last edited 2021-03-23 05:51:05

@Octron 

 

Same problem here, I have an HS110 and HS105 that setup does not work for in IOS13.  Got them setup on an Android device and at least the switch on/off functionality in the IOS app works.

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#5
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-07 03:24:02 - last edited 2021-03-23 05:51:05

@Kevin_Z 

 

Kasa Version 2.15.0 Build 697, there is no error message other than it saying "Please connect your iPhone to your WI-FI network to continue setup", this is the same message you get connecting to the either the device's wifi network or your own 2.4ghz Wi-Fi network.  See attached image.  I was able to setup the device with an Android phone and the functionality to turn the device on/off in the IOS app works.  Seems like you have a bug with the app on IOS 13+

 

 

File:
IMG_B67676F470EF-1.jpegDownload
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#6
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-07 22:57:56 - last edited 2021-03-23 05:51:05
It’s the latest iOS. We have 3 iPhones on 3 different iOS versions and an Android. Adding a device works on all but the one with the latest iOS update 13.1.2
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#7
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-08 03:38:40 - last edited 2021-03-23 05:51:05

@BigBlindBBQ having the exact same problem. 

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#8
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-09 03:42:12 - last edited 2021-03-23 05:51:05

Hi all,

 

We are continuing to troubleshoot issues adding kasa devices for users who upgraded from iOS 12 to iOS 13. Regarding to this issue, please try restarting the iPhone first, if the issue presists, please contatc kasa support at https://www.tp-link.com/about-us/contact/

 

Or you can change another cellphone  to install the kasa devices. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#9
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-15 21:13:02 - last edited 2021-03-23 05:51:05

Exactly the same issue here, I'm unable to use my smart plug as i don't have a device that is not on the latest firmware (as is recommended for security).

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#11
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Re:Kasa App on IOS 13 with Smart Plugs
2019-10-16 08:12:07 - last edited 2021-03-23 05:51:05

@bram 

 

Thanks for your feedback. You can follow the instructions on my last reply to give it a go.

 

And we are working on it now, any updates, we will let you know immediately. 

 

Best regards. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#12
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