DECO E4 stuck in yellow light

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
DECO E4 stuck in yellow light
DECO E4 stuck in yellow light
2019-09-30 02:23:13 - last edited 2022-02-17 08:06:19
Model: Deco E4  
Hardware Version:
Firmware Version:

Hello,

 

Just bought the 2 pack Deco E4 and upon setting up one of the unit stuck in yellow light mode and not able to enter setup mode(blue blinking light).

The unit also not displaying the blinking yellow light, only constant yellow light.

 

Troubleshooting done:

  • Tried changing power cable with the working unit - not working
  • Tried rebooting & reset the unit couple of times - not working
  • Tried connecting the "stucked" unit to working unit directly via LAN - not working

 

So now i'm stuck with only 1 unit working and not able to add the additional unit to set up my mesh network at home.

 

Anyone have experienced similar problem ? Can share any steps to rectify this.

 

Thanks

0
0
#1
Options
1 Accepted Solution
Re:DECO E4 stuck in yellow light-Solution
2021-01-07 01:08:37 - last edited 2022-05-05 10:40:34

@Iheart 

Please refer to the following suggestions:

LED loop on Deco/ Deco stuck in solid yellow

Recommended Solution
1
1
#24
Options
25 Reply
Re:DECO E4 stuck in yellow light
2019-12-01 11:10:56

@Meejano_Harun 

Hi.

 

Same situation here. ... it was working for some months but now one unit allways in yelow (not blinking).

 

reset button seems to do nothing.

 

no solution? no ideas?

 

thanks in advance

David

0
0
#2
Options
Re:DECO E4 stuck in yellow light
2019-12-10 11:43:30

@DBM-bcn Any solutions yet?

0
0
#3
Options
Re:DECO E4 stuck in yellow light
2019-12-10 11:55:27 - last edited 2019-12-10 11:56:02

@DBM-bcn 

 

Hi David, please ensure that you use the original power adapter. You can use another power adapter for other Deco units.

 

And then reboot the Deco E4 and hold the reset hole for 1s with it powered on. 

 

After that, please verify whether it becomes pulsing blue. 

 

Besides, may I know where and when did you buy this Deco E4? 

 

Good day. 

1
1
#4
Options
Re:DECO E4 stuck in yellow light
2019-12-10 11:55:42

@Dylan015 

 

Hello, do you have the same issue? 

 

0
0
#5
Options
Re:DECO E4 stuck in yellow light
2019-12-10 11:57:04

@Meejano_Harun 

 

Hello, sorry  to respond late, did you solve it yet? 

 

If it still cannot be fixed and keeps showing yellow, you can contact the retailer or the local tech support to verify whether the replacement is qualified. 

 

Good day. 

0
0
#6
Options
Re:DECO E4 stuck in yellow light
2019-12-10 12:19:03
Yes, same issue here. I literally just unboxed the new units an our or so ago, connected the first one with no issue and also the second with no issues. As soon as I updated the firmware on the second unit, it seems to stay in a constant state of yellow light. Brand new, original power supply. I have tried the reset button whilst the power is on and it doesn’t have any effect. I also cannot reboot the unit via the app.
0
0
#7
Options
Re:DECO E4 stuck in yellow light
2019-12-11 01:52:07

@Dylan015 

 

Hello, you mentioned you upgraded the firmware on the second unit, may I know how did you upgrade it? 

 

Was there any power outage during the firmware upgrading? 

 

Besides, did you remember the firmware before/after you updated it? 

 

Thanks in advance, and have a nice day. 

0
0
#8
Options
Re:DECO E4 stuck in yellow light
2019-12-11 04:08:26

@Kevin_Z  - As soon as the unit was connected initially, the app on my phone, that guided me through set up, prompted me to upgrade the unit - which I did with the first unit too. The upgrade was successful and the unit rebooted, but did not get past the yellow light phase again. There was no power outage during the upgrade, although there have been subsequent power outages throughout the day. The other unit is still working fine however. I cannot remember the firmware prior to upgrading, but it was updated to the latest firmware. 

1
1
#9
Options
Re:DECO E4 stuck in yellow light
2019-12-11 11:52:18

@Kevin_Z Hi.

 

Power supply is the original one. Changing with the working unit one still stuck in yellow.

Reset button doesn't do nothing.

 

unit was purchased on Jan 1019

 

thanks in advance

David B.

0
0
#11
Options
Re:DECO E4 stuck in yellow light
2020-01-30 01:35:49

@Meejano_Harun 
I have the same problem, I have push the reset button several times and it is still solid yellow

0
0
#12
Options

Information

Helpful: 0

Views: 17259

Replies: 25

Related Articles