Archer VR2800 error messages when trying to set up 2.4GHz SSID
![](/avatar/avatar-19.png)
A new VR2800 with problems with setting up a 2.4 GHz SSid - All the details entered correctly but when I go to save I get Error Code 1 - Internal EWrror and then Error 80002 - unknown error. The 5GHz SSiID set up Ok and is working, as is a LAN connection.
HELP! Mike
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
![](https://static-community.tp-link.com/icon/24762219ab2a420287e7fa8ef3213f1f.jpeg)
I see, thanks for your reply.
Cause the error code cannot be fixed via hard reset or reboot; to solve this issue quickly, it is suggested to contact the retailer or the local tech support to check the warranty and get a new one.
https://www.tp-link.com/support/contact-technical-support/#E-mail-Support
Sorry for the inconvenience caused here; if need more help in the future, please let us know.
Good day.
- Copy Link
- Report Inappropriate Content
Hello, have you ever tried to change another web browser or power cycle this Archer VR2800?
Meanwhile, does the error message exist under basic-wireless settings and advanced-wireless settings page both?
Try to hard reset the router by holding the reset button/hole for 10s with router powered on.
And please ensure that the firmware is up to date.
Good day.
- Copy Link
- Report Inappropriate Content
@Kevin_Z I have used the reset button a couple of times, as well as turning power off and on - makes no difference. I have also tried to set up a 2.4GHz netwrk in both the basic and advanced setting. No change with Internal Error 1 followed by Unknown Error 80002 which results in no network appearing. When I first set up the modem yesterday my 2.4 network was accessible but after an hour or two disappeared with subsequent attamptes to reinstate it giving the error messages. Meanwhile the 5 GHz network is working OK - no problems.
I am including 3 screen shots of the setting in boththe Basic and Advanced sections.
My feeling is that there is an internal problem with the modem and the 2.4GHz area has failed - but if there is something obviously wrong in the setup I haven't spotted I will be delighted not to have to return the modem/router. Fortunately I did set up the 5GHz side to cover g, n and ac so my wife's ancient laptop still connects.
cheers, Mike
PS running Windows 10
- Copy Link
- Report Inappropriate Content
![](https://static-community.tp-link.com/icon/24762219ab2a420287e7fa8ef3213f1f.jpeg)
I see, thanks for your reply.
Cause the error code cannot be fixed via hard reset or reboot; to solve this issue quickly, it is suggested to contact the retailer or the local tech support to check the warranty and get a new one.
https://www.tp-link.com/support/contact-technical-support/#E-mail-Support
Sorry for the inconvenience caused here; if need more help in the future, please let us know.
Good day.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi Mike, thanks for your reply.
After got the replacement, please take your time to verify whether it works well.
Good day.
- Copy Link
- Report Inappropriate Content
![](/avatar/avatar-19.png)
Information
Helpful: 0
Views: 2488
Replies: 5
Voters 0
No one has voted for it yet.