Archer VR2800 error messages when trying to set up 2.4GHz SSID

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Archer VR2800 error messages when trying to set up 2.4GHz SSID

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Archer VR2800 error messages when trying to set up 2.4GHz SSID
Archer VR2800 error messages when trying to set up 2.4GHz SSID
2019-10-27 08:21:55 - last edited 2019-10-30 02:22:17
Model: Archer VR2800  
Hardware Version: V1
Firmware Version: 0.3.0 0.9.1 v006c.0 Build 170809 Rel.42095n

A new VR2800 with problems with setting up a 2.4 GHz SSid -   All the details entered correctly but when I go to save I get Error Code 1 - Internal EWrror and then Error 80002 - unknown error.   The 5GHz SSiID set up Ok and is working, as is a LAN connection.
HELP!  Mike

 

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Re:Archer VR2800 error messages when trying to set up 2.4GHz SSID-Solution
2019-10-29 06:30:03 - last edited 2019-10-30 02:22:17

@avinet 

 

I see, thanks for your reply.

 

Cause the error code cannot be fixed via hard reset or reboot; to solve this issue quickly, it is suggested to contact the retailer or the local tech support to check the warranty and get a new one. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

 

Sorry for the inconvenience caused here; if need more help in the future, please let us know.

 

Good day. 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Archer VR2800 error messages when trying to set up 2.4GHz SSID
2019-10-28 09:08:55

@avinet 

 

Hello, have you ever tried to change another web browser or power cycle this Archer VR2800? 

 

Meanwhile, does the error message exist under basic-wireless settings and advanced-wireless settings page both? 

 

Try to hard reset the router by holding the reset button/hole for 10s with router powered on.

 

And please ensure that the firmware is up to date. 

 

Good day. 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Archer VR2800 error messages when trying to set up 2.4GHz SSID
2019-10-28 11:12:28 - last edited 2019-10-28 11:13:14

@Kevin_Z   I have used the reset button a couple of times, as well as turning power off and on - makes no difference.  I have also tried to set up a 2.4GHz netwrk in both the basic and advanced setting.  No change with Internal Error 1 followed by Unknown Error 80002 which results in no network appearing.   When I first set up the modem yesterday my 2.4 network was accessible but after an hour or two disappeared with subsequent attamptes to reinstate it giving the error messages.  Meanwhile the 5 GHz network is working OK - no problems.

I am including 3  screen shots of the setting in boththe Basic and Advanced sections.

My feeling is that there is an internal problem with the modem and the 2.4GHz area has failed - but if there is something obviously wrong in the setup I haven't spotted I will be delighted not to have to return the modem/router.  Fortunately I did set up the 5GHz side to cover g, n and ac so my wife's ancient laptop still connects.

 

cheers,  Mike
 

PS running Windows 10

 

 

 

 

 

 

 

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Re:Archer VR2800 error messages when trying to set up 2.4GHz SSID-Solution
2019-10-29 06:30:03 - last edited 2019-10-30 02:22:17

@avinet 

 

I see, thanks for your reply.

 

Cause the error code cannot be fixed via hard reset or reboot; to solve this issue quickly, it is suggested to contact the retailer or the local tech support to check the warranty and get a new one. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

 

Sorry for the inconvenience caused here; if need more help in the future, please let us know.

 

Good day. 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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Re:Archer VR2800 error messages when trying to set up 2.4GHz SSID
2019-10-29 10:44:24

@Kevin_Z   Thanks for your help - will sort out a replacement.

cheers,  Mike

 

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Re:Archer VR2800 error messages when trying to set up 2.4GHz SSID
2019-10-30 02:04:45

@avinet 

 

Hi Mike, thanks for your reply. 

 

After got the replacement, please take your time to verify whether it works well. 

 

Good day. 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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