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Why is it always shows that the internet is disconnected even though it's connected

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Why is it always shows that the internet is disconnected even though it's connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Why is it always shows that the internet is disconnected even though it's connected
Why is it always shows that the internet is disconnected even though it's connected
2019-11-23 12:42:58
Model: Archer VR600v  
Hardware Version: V2
Firmware Version: 0.5.0 0.9.1 v0075.0 Build 190621 Rel.61814n

Hello.

 

The internet is already connected and I can use the internet.

 

But in "tplinkmodem.net", it always shows that it's disconnected.

 

What's wrong with it?

 

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#1
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Re:Why is it always shows that the internet is disconnected even though it's connected
2019-11-26 07:45:10 - last edited 2019-11-26 07:45:31

@Henry8329 

 

Does it obtain valid internet IP address and gateway? 

 

With your computer connected to the VR600v directly, please click here to get the IP address and gateway. And please show us a screenshot of the status-details page. 

 

Try to change the DNS server under Advanced-network-LAN settings page to give it a go, after that, please verify whether the internet status changes to connected. 

 

And please ensure that the firmware is up to date. 

 

May it help. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Why is it always shows that the internet is disconnected even though it's connected
2019-11-27 16:51:22
Name: Wi-Fi Beschreibung: Qualcomm Atheros AR956x Wireless Network Adapter Physische Adresse (MAC): e8:2a:44:0e:26:4f Status: Betriebsbereit Maximale Übertragungseinheit: 1500 Verbindungsgeschwindigkeit (Empfang/Übertragung): 144/72 (Mbps) DHCP aktiviert: Ja DHCP-Server: 192.168.1.1 Abgerufene DHCP-Lease: ‎Mittwoch, ‎27. ‎November ‎2019 17:38:37 Abgelaufene DHCP-Lease: ‎Donnerstag, ‎28. ‎November ‎2019 17:38:37 IPv4-Adresse: 192.168.1.108/24 IPv6-Adresse: 2001:16b8:1285:d701::1/128, 2001:16b8:12d4:9a01::2/128, 2001:16b8:12d4:9a01:1de2:1828:98f:133b/64, 2001:16b8:12d4:9a01:bcbd:1c4a:8bd0:9506/128, fe80::1de2:1828:98f:133b%18/64 Standardgateway: fe80::b24e:26ff:fec3:6691%18, 192.168.1.1 DNS-Server: fe80::b24e:26ff:fec3:6691%18, 192.168.1.1 DNS-Domänenname: DNS-Verbindungssuffix: DNS-Suffixsuchliste: Netzwerkname: Henry8329 2 Netzwerkkategorie: Öffentlich Verbindung (IPv4/IPv6): Verbunden mit Internet
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#3
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Re:Why is it always shows that the internet is disconnected even though it's connected
2019-11-28 06:12:05

@Henry8329 

 

Sorry I did not get your point. 

 

I found that the adapter has the valid IP address and gateway, can it get internet from the TP-Link router?

 

Have you ever tried the troubleshooting method mentioned before? Any updates. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Why is it always shows that the internet is disconnected even though it's connected
2019-11-28 07:22:51

@Kevin_Z 

 

Hello.

 

I think it got valid IP... but it still shows "disconnected" and I can use the internet.

 

And I've updated the firmware to the latest.

 

Thank you.

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#5
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Views: 1260

Replies: 4

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