Home Network Community > Deco > Deco app PPPOE service name
< Deco

Deco app PPPOE service name

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12345

Deco app PPPOE service name

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app PPPOE service name
Deco app PPPOE service name
2019-12-02 06:09:43 - last edited 2023-07-07 09:26:48
Tags: #Highlighted Thread
Model: Deco M9 Plus  
Hardware Version: V1
Firmware Version: Deco M9 Plus(EU)_V1_190403

I am unalbe to connect my Deco to the internet as my isp requires service name to connect. Where I can find it in Deco app.

  5      
 
  5      
 
#1
Options
1 Accepted Solution
[Solution] Deco app PPPOE service name-Solution
2021-06-21 09:56:44 - last edited 2021-11-18 09:31:37

Hello @Praveen_Kanwar and all,

The option to allow modifying the PPPoE service name has been added on firmware 1.5.0 and above.
(Currently, Deco E4/S4/M4, Deco M5, M9 plus, Deco X20/X60, etc., are all supported.)


When you choose PPPoE as the internet connection, you will see the additional settings about PPPoE service name for example:

 

For some of the models which did not have firmware 1.5.0 yet, please refer to the following suggestions:
Normally, the PPPoE service name is not necessary for most Internet Providers, so you should be able to connect to the internet without it.

However, if your ISP does require this PPPoE service name, and the internet is not working without it, we will need to confirm some basic information, then we can speed up the troubleshooting:

1. Which country are you located in, and who is your ISP? 

2. What are the model number as well as the firmware version of your Deco devices?
3. When configuring the PPPoE connection on the Deco without the service name, how about the LED status on the Deco nodes?

 

Thank you very much!

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
Recommended Solution
  1  
  1  
#40
Options
50 Reply
Re:Deco app PPPOE service name
2019-12-03 02:46:21

@pd200550 

 

Hello, what is the service name? 

 

The Deco M9 plus supports PPPoE, you can enter the username and password to set it up. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Deco app PPPOE service name
2019-12-16 16:44:21

Im too looking for service name option in PPPoe setting. I am using the deco m4 v1. I have been told to add HCDL in the service name. Currently using the archer c60 and it has the service name setting option in advanced tab. But deco m4 does not please help. Deco app i cant find service name

  1  
  1  
#3
Options
Re:Deco app PPPOE service name
2020-06-06 08:12:33

@Kevin_Z 

 

PPPoE also has Service Name as parameter requirement where a text string is required to be put.

 

That Service Name parameter input is missing in Deco system.

 

So what's the work around or any way to enable Service Name?

  2  
  2  
#4
Options
Re:Deco app PPPOE service name
2020-06-28 12:24:23

@Ashishngupta Did you found a way out for this. I bought Deco E4 and experiencing the same problem.

Ashishngupta wrote

Im too looking for service name option in PPPoe setting. I am using the deco m4 v1. I have been told to add HCDL in the service name. Currently using the archer c60 and it has the service name setting option in advanced tab. But deco m4 does not please help. Deco app i cant find service name

 

  1  
  1  
#5
Options
Re:Deco app PPPOE service name
2020-06-28 13:13:08

@prathm5287 I spoke with tplink Service. They said pppoe will not work with the deco e4 or m4. I took static ip from my ISP. Thats was the only way. 

  0  
  0  
#6
Options
Re:Deco app PPPOE service name
2020-06-29 05:21:21

@Ashishngupta 

No I have not found any solution for same.

I contacted TP-Link service, they told me that right now there is no solution for same. They might update it in future but when this feature will be incorporated in app they can't say.

  0  
  0  
#7
Options
Re:Deco app PPPOE service name
2020-07-19 11:27:18
Crazy. I have the same problem. Every other wifi router I have ever had has this as a parameter you can enter, but not Deco. My solution has been to put an old router between my model and the Deco, and use Deco in Access Point mode, but I fear that extra step may be the source of the intermittent outages I'm getting on Zoom. @TP-Link -- please fix this!
  1  
  1  
#8
Options
Re:Deco app PPPOE service name
2020-08-05 13:09:34

@pd200550 I'm also stuck with this issue. @tplink It is strange that a high end router does not have such a basic configuration feature.

  1  
  1  
#9
Options
Re:Deco app PPPOE service name
2020-09-06 10:13:19

Facing the same issue, @TP-Link can you please fix this.

  0  
  0  
#10
Options
Re:Deco app PPPOE service name
2020-11-25 13:43:23

@pd200550 Did you get a solution to this problem from TP-Link?

Thanks!

  0  
  0  
#11
Options
12345

Information

Helpful: 5

Views: 13629

Replies: 50

Tags

Highlighted Thread
Related Articles
M9+ Deco name mismatch between app and web GUI
718 0
 service name not available
894 0
 Deco app "Test Internet Speed" under-reporting speed on Deco M5 when using PPPoE
198 1
 service
525 0
Deco X20 PPPoE with VLAN - Not able to use wired LAN anymore?
954 0
App stops at 'Failed to connect to [Deco Wi-Fi name]'
810 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.