Deco app PPPOE service name
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I am unalbe to connect my Deco to the internet as my isp requires service name to connect. Where I can find it in Deco app.
Hello @Praveen_Kanwar and all,
The option to allow modifying the PPPoE service name has been added on firmware 1.5.0 and above.
(Currently, Deco E4/S4/M4, Deco M5, M9 plus, Deco X20/X60, etc., are all supported.)
When you choose PPPoE as the internet connection, you will see the additional settings about PPPoE service name for example:
For some of the models which did not have firmware 1.5.0 yet, please refer to the following suggestions:
Normally, the PPPoE service name is not necessary for most Internet Providers, so you should be able to connect to the internet without it.
However, if your ISP does require this PPPoE service name, and the internet is not working without it, we will need to confirm some basic information, then we can speed up the troubleshooting:
1. Which country are you located in, and who is your ISP?
2. What are the model number as well as the firmware version of your Deco devices?
3. When configuring the PPPoE connection on the Deco without the service name, how about the LED status on the Deco nodes?
Thank you very much!
