HS100 Remote Control Fales - Invalid Device

HS100 Remote Control Fales - Invalid Device
HS100 Remote Control Fales - Invalid Device
2020-02-18 14:38:51 - last edited Tuesday
Model: HS100
Hardware Version: V4
Firmware Version: 1.0.2

I recently purchased a pair of HS100 smart switches, they both initially set up without a problem.

 

I had to change the name of one switch due to it being moved to a different room on the same network and phone (Samsung Galaxy Note 8)

 

After I changed the name the switch displays  "Local Only" on the phone app.

 

When I enter the device settings on the phone app to switch the remote control on an error message pops up that says "failed: invalid device"

 

I have removed the device from the app, removed the entire app, reset the device to factory state over and over, even rebooting my phone between tries.

 

Nothing has worked so far to fix the issue and on looking at other posts I see I am not alone with this issue.

 

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#1
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1 Accepted Solution
Re:HS100 Remote Control Fales - Invalid Device-Solution
Tuesday - last edited Tuesday

@Mile_Hi_Guy 

Good day,

Thanks a lot for your time and patience.

We had received this feedback  recently and our engineers are working on it right now.

And there would be a temporary workaround:

Please try to enable remote control in Kasa APP again after 2 days.

 

And If you still cannot turn on the remote control feature at that time, please feel free to update it here.

Thank you for your understanding and cooperation.

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#16
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18 Replies
Re:HS100 Remote Control Fales - Invalid Device
2020-02-19 09:09:37

@Kiwifruit 

 

First, please follow the guidelines mentioned below.

https://www.tp-link.com/support/faq/2243/

 

If it is still the same, please show us a screenshot of the error message. 

 

And you can send us your cloud account privately so that we can do further analysis at our end. 

 

Good day. 

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Re:HS100 Remote Control Fales - Invalid Device
2020-02-19 14:38:49

@Kevin_Z 

 

Hi, I have sent email with screenshots and account email address

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Re:HS100 Remote Control Fales - Invalid Device
2020-02-20 07:05:03

@Kiwifruit 

 

Sorry I did not receive any information. I even checked our email system but no results. 

 

You can send them to me again via private message. You can click the icon of my account and Message will be available. 

 

Good day. 

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Re:HS100 Remote Control Fales - Invalid Device
2020-02-20 07:12:45

@Kiwifruit 

 

 

 

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Re:HS100 Remote Control Fales - Invalid Device
2020-02-21 12:13:12

@Kiwifruit 

 

Thanks for your valued reply. We tried to check the status at our end, we found that the plug lost connection at 11:00 this morning. UTC+08:00;

 

We suspect that the main router may block it as an untrusted device when this plug lost connection but got the name changed at the same time.

 

You can verify whether you have enabled access control/mac filtering or parental control on the main router and whether the plug has been blocked to access internet. 

 

Thanks a lot. 

 

 

 

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Re:HS100 Remote Control Fales - Invalid Device
2020-02-21 17:02:47

@Kevin_Z 

 

I unplugged the devices they are not restricted in any way by my router but I do have MAC to IP binding for security purposes. I've discovered a discrepancy between the MAC address on the device and what is displayed in the "About Device" page of the phone app. The device in the photo has a mac address of CC:32:E5:AD:68:79 according to the label in the photo but shows a different MAC address in the APP CC:32:E5:B7:8A:B7 as shown in the second photo/screenshot. My network port scanner shows the MAC address as CC:32:E5:B7:8A:B7 which agrees with the APP so it looks like there's an issue with the labelling on this device? I unplugged the devices they are not restricted in any way by my router but I do have MAC to IP binding for security purposes. I've discovered a discrepancy between the MAC address on the device and what is displayed in the "About Device" page of the phone app. The device in the photo has a mac address of CC:32:E5:AD:68:79 according to the label in the photo but shows a different MAC address in the APP CC:32:E5:B7:8A:B7 as shown in the second photo/screenshot. My network port scanner shows the MAC address as CC:32:E5:B7:8A:B7 which agrees with the APP so it looks like there's an issue with the labelling on this device?