2.4 ghz not detected

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2.4 ghz not detected

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2.4 ghz not detected
2.4 ghz not detected
2020-03-02 21:21:52 - last edited 2020-03-03 02:56:54
Model: Archer VR2800  
Hardware Version: V1
Firmware Version:

Suddenly the 2.4 ghz is not detected by all devices. 

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#1
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4 Reply
Re:2.4 ghz not detected
2020-03-03 02:52:23 - last edited 2020-03-06 00:28:11

@Waleedeffat 

Does the 2.4GHz wifi light on on the router? If the light is normal, you can log in to the router's management page, change the 2.4GHz Network Name to a different one, change the Channel to 1 or 6 or 11. 

If it still not working, you can factory reset the router by press the reset button for 10 seconds, then check whether you can see the default 2.4GHz wifi signal or not.

 

Have a nice day.

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#2
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Re:2.4 ghz not detected
2020-03-03 02:56:43 - last edited 2020-03-03 02:56:54

@Waleedeffat 

 

What about the 2.4GHz wifi led? You can hold the wifi button to turn it on. 

 

And you can log into the web UI of the Archer VR2800 and go to the advanced-wireless-wireless settings page to verify whether the 2.4GHz has been enabled. 

 

You can change the wireless channel also. 

 

If it still cannot be detected, you can hard reset it to give it a go. 

 

Good day. 

 

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#3
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Re:2.4 ghz not detected
2020-03-03 12:23:18

@Kevin_Z Good evening

I tried all these steps and hard reset. Unfortunately still cannot detect 2.4 ghz. I get error 9805: corresponding case not found. 

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#4
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Re:2.4 ghz not detected
2020-03-04 03:21:28 - last edited 2020-03-06 00:28:23

@Waleedeffat 

Hello,

 

You may need to contact the tech support to check the warranty cause the device seems faulty.
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support


Good day. 

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#5
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