@thabet 

Hello,

Have you ever tested the download speed of the modem on your computer?

Regarding the internet stability issue, what's the light status on the modem when you lost the internet? Does the DSL light steady? How often the issue happens? Can you login to the modem's management page? If you can, please log in and send us the whole screenshot of Advance--Status page.

BTW, you can try to factory reset the modem and reinstall it.

@Stella.Q 
 

Have you ever tested the download speed of the modem on your computer?
yes and it gives me 2-3 megabits per second keep going up and down

Regarding the internet stability issue, what's the light status on the modem when you lost the internet?
blue

Does the DSL light steady?
yes steady

How often the issue happens?

sometimes when max downstream change

Can you login to the modem's management page?
yes

If you can, please log in and send us the whole screenshot of Advance--Status page.

BTW, you can try to factory reset the modem and reinstall it.

already tried the same result


the ISP  and the VDSL providers told me the problem with my router cause my speed is supposed to be 50 mega and I'm only getting what max downstream gives me

 

@thabet 

2Mbps is the wireless speed or the wired speed? If it is the wireless speed, you can try to optimize the wireless settings, such as change the channel and channel width. Then check the speed again and send us the speed test page. Besides, please also refer to the instruction below to check the negotiation speed and send us the screenshot.

https://www.tp-link.com/support/faq/2265/

Who is your ISP? What's the bandwidth download and upload you paid? Do you have another modem to test the speed and stability?

Please make sure the telephone line is connecting to the router directly, take away the splitter. When did you buy the router and when did the issue happen?

For the stability issue, you can go to Advanced--Network, click on Advanced and change the DNS to 8.8.8.8/8.8.4.4.

@Stella.Q 

2Mbps is the wireless speed or the wired speed? If it is the wireless speed, you can try to optimize the wireless settings, such as change the channel and channel width. Then check the speed again and send us the speed test page. Besides, please also refer to the instruction below to check the negotiation speed and send us the screenshot.

https://www.tp-link.com/support/faq/2265/

its not wired or wireless speed its the speed i get when i try to download a file from the internet although my wired speed is :

Who is your ISP?

here is my isp website : https://furrera.ps/

What's the bandwidth download and upload you paid?

download : 50 mega

upload : 3 mega 

Do you have another modem to test the speed and stability?

yes and it work fine but the tplink isn't

Please make sure the telephone line is connecting to the router directly, take away the splitter.

im using the telephone line directly i don't have any splitter or phone

When did you buy the router and when did the issue happen?

i can't remember exactly but i bought it i think 3-4 months ago

For the stability issue, you can go to Advanced--Network, click on Advanced and change the DNS to 8.8.8.8/8.8.4.4.
i already have that dns same result


ps: when my download speed was 30 mega and upload speed was 3 mega i didn't have any problem but when i increased my download speed from both isp and telephone company the problem started

@thabet 

Thanks for the reply. 

Please connect your computer to the router with a cable, then go to https://www.speedtest.net/ and test the speed, test for 3 times and send us the screenshot.

If it is possible, test with different cables or computers. 

Besides, please also test the wireless speed, send us the speed test page and negotiation speed page. 

Note: Just connect one device to the router when test the speed.