Home Network Community > DSL Modem&Routers > No internet
< DSL Modem&Routers

No internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

No internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No internet
No internet
2020-03-31 22:09:19 - last edited 2020-04-01 03:44:00
Model: TD-W9970  
Hardware Version:
Firmware Version:

The internet light is on but it's no internet there 

yesterday the router has Rested it self with no intervention 

thank u

  0      
 
  0      
 
#1
Options
1 Reply
Re:No internet
2020-04-01 03:43:46 - last edited 2020-04-01 03:44:00

@Samvvand 

 

What is the led status of the TD-W9970 now? 

 

Try to log into the web UI of TD-W9970 and verify whether it has obtained valid internet IP address and gateway. If so, please change the DNS server to 8.8.8.8 to give it a shot. 

 

And you can contact ISP to verify whether there is any special settings need to be done, like IPTV. 

 

Besides, you can reset the TD-W9970 and connect your computer to the LAN port and setup the broadband connection on the PC itself to verify whether you can access internet. 

https://www.tp-link.com/support/faq/921/

 

Good day. 

 

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 898

Replies: 1

Related Articles
No internet
162 0
No internet
107 0
No Internet
413 0
No internet
170 0
No internet
375 0
No internet access
105 0
About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.