No internet

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No internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

No internet

Samvvand

2020-03-31 22:09:19 - last edited 2020-04-01 03:44:00

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Registered: 2020-03-31

No internet

2020-03-31 22:09:19 - last edited 2020-04-01 03:44:00

Model: TD-W9970

Hardware Version:

Firmware Version:

The internet light is on but it's no internet there

yesterday the router has Rested it self with no intervention

thank u

1 Reply

Kevin_Z

2020-04-01 03:43:46 - last edited 2020-04-01 03:44:00

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Registered: 2018-12-24

Re:No internet

2020-04-01 03:43:46 - last edited 2020-04-01 03:44:00

@Samvvand

What is the led status of the TD-W9970 now?

Try to log into the web UI of TD-W9970 and verify whether it has obtained valid internet IP address and gateway. If so, please change the DNS server to 8.8.8.8 to give it a shot.

And you can contact ISP to verify whether there is any special settings need to be done, like IPTV.

Besides, you can reset the TD-W9970 and connect your computer to the LAN port and setup the broadband connection on the PC itself to verify whether you can access internet.

https://www.tp-link.com/support/faq/921/

Good day.

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