Archer C7 issue: ISP's router is inaccessible when no internet connection

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Archer C7 issue: ISP's router is inaccessible when no internet connection

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Archer C7 issue: ISP's router is inaccessible when no internet connection
Archer C7 issue: ISP's router is inaccessible when no internet connection
2020-05-12 17:48:44 - last edited 2020-05-16 09:14:30
Model: Archer C7  
Hardware Version: V5
Firmware Version: 1.0.11

My configuration is as such:

 

  1. "Rest of the Internet"
  2. Infrastructure-First-Node-After-ISP's-Modem
  3. ISP's Modem
  4. ISP's Router
  5. My Archer C7 (in Router mode - NOT Access Point)

 

if node #2 is accessible but node #1 ("Rest of the Internet") is NOT - then I cannot access the HTTP interface of node #4 (ISP's Router).

In that case, my Archer C7 redirects me to an error page "WAN error" - such that I cannot login to my Archer C7.

 

This is rediculous also because that traceroute shows that node #2 returns a response!

 

I should be able to connect to the HTTP interface of any node past my Archer C7 regardless of whether Archer C7 detects an internet connection or not.

 

This should be fixed.

 

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5 Reply
Re:Archer C7 issue: ISP's router is inaccessible when no internet connection
2020-05-16 09:13:02

I would appreciate an official response from a TP-Link employee.

 

@Kevin_Z 

Could you please help?

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#2
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Re:Archer C7 issue: ISP's router is inaccessible when no internet connection
2020-05-20 08:44:37

Please some official TP-Link employee reply.

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Re:Archer C7 issue: ISP's router is inaccessible when no internet connection
2020-05-28 06:32:19

Why nobody replies?

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Re:Archer C7 issue: ISP's router is inaccessible when no internet connection
2020-05-28 12:11:57

@Nn7 

May I verify your network stretch again? Is it like below? Is there any switch in this network?

ISP modem (LAN)---(WAN) ISP router (LAN)---(WAN) Archer C7 (---stands for the ethernet cable)

 

Please show us what are the IP settings on these three devices and we will help verify if you need to change any setting.

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Re:Archer C7 issue: ISP's router is inaccessible when no internet connection
2020-05-28 14:23:12

@Solla-topee 

 

Thanks for your reply.


 

Solla-topee wrote

@Nn7 

May I verify your network stretch again? Is it like below? Is there any switch in this network?

ISP modem (LAN)---(WAN) ISP router (LAN)---(WAN) Archer C7 (---stands for the ethernet cable)

Yes, this was the configuration ( = "network stretch").

 

The IP Settings were valid (notice that traceroute worked well).

I'm familiar with networking.

 

Currently, the quoted configuration doesn't exist (I changed it).

 

Here's an example of the IP Settings (taken from my memory):

ISP Router WAN: Some public IP Address

ISP Router LAN: 192.168.1.1/24

Archer C7 LAN: 192.168.0.1/24

 

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