Archer AX6000 Firmware upgrade ruined everything. Cant go back?
Hi bought the Archer AX6000 and i was happy enough with it. NO real issues.
Yesterday I got an update for firmware, which i did using the Routers inbuilt tool.
Then the problems began.
I couldnt reconnect any of my Google Home speakers each complaining the Netowrk was in AP mode, which is clearly wasnt.
I factory reset the router and started from scratch which took a considerable ammount of time but i still cannot get the home network back to its pre Firmware upgrade state.
All day yesterday your support site was offline for me which is pretty unacceptable, there was no way i could get the old Firmware downloaded so....
I eventually gave up and today have downloaded the 2 previous official EU firmwares. 2020/02/12 and 2019/08/02.
Unzipped them and connected to the router via rj45 to flashback to the previous version... Its not the first time i do firmware i know what im doing.
AND... Nope it just says nope. cannot do it. It wont accept an older file?
Please i am so fed up with this damn router.
I thought id be upgrading to a decent wifi6 experaince with everything i need for the next 5 years but nope its a massive pain in the arse to be honest and im regrettting the purchase.
I cant even find patch notes on the firmware that got updated.... its like its a ghost release
PLEASE PLEASE
Help !
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rick1975 wrote
After 2 reboots all works fine now.
This. I think it was rebooting *twice* that fixed it for me.
I've kept 2.4GHz ax on (I have two clients on the network that use it).
I have turned the 5GHz and 2.4GHz *guest* networks off again (I don't remember turning 2.4GHz guest on, but it was on after the f/w upgrade), and I rebooted *twice*. Now everything on my network is sweet and working well.
My AX6000 is in access point mode + DHCP server enabled.
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now hoping that it still work flawless after a few days.
Dropouts on 5ghz are back here... :(
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@Gank I haven't had any issues with AX6000 on this firmware version. Looking at your settings, the only thing I have different on my 5GHz setting is Airtime Fairness is turned off.
-Randy
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Having problems with this release too.
After installing and then re-initializing the router the 5G is good for me. But, my 2.4 is not. None of my WEMO smart plugs will connect and neither will my HP Printer.
Have tried a number of configurations, none have worked. I installed an old router as an access point and turned off 2.4G on the TP-Link and everything reconnected immediately.
As far as re-installing the previous release, this is just embarrassing. I'm in the Tech Field and we would never design anything which would not include a backout plan.
This is just ridiculous, This needs to be fixed quickly, Its already been out and negatively impacting people for more than a week.
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My Wemo's are all dead as well - no configuration will make them reconnect with this newest firmware. I wanted to downgrade and as others have found it's impossible. Pretty much all my smart stuff is now dead i nthe water - I wonder if TPlink even cares.
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Hello,
Our engineer will email you personally, if you are willing to do further analysis, please check your inbox.
Thanks for your cooperation and support. Good day.
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@Solla-topee I am having the same issue. I've factory reset (Soft and Hard reset) reflash the firmware and I am still getting issues. I tried to downgrade with the stable version, unfortunately failed.
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Hi, do you mean you also have a connection issue with your smart device with the 2.4G network? May I have more details, such as what is the brand and model of your smart device?
How about the LAN and 5G connection of the AX6000?
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@Solla-topee Yes, I think there is a bug in the current version of the firmware. the router acts like the AP isolation is enabled "it is not enabled on my settings" so the issue is all the device that are connected to 2.4Ghz are unable to ping 5Ghz devices (Vice Versa). I have multiple smart devices including chrome cast and not of them works if the client and the host are not connected on the same frequency. the workaround will be is disable one frequency and force all on one but you will loose the flexibility and advantage of having both enabled. on the side note all my devices connected via wired are accessable on both 2.4GHz and 5GHz clients
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Hi, thanks for your swift reply and our engineer will contact you via email then, please keep in touch with him for further troubleshooting.
Good days.
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Replies: 151