New Deco M9 Firmware 1.4

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Re:New Deco M9 Firmware 1.4
2020-06-10 09:53:57

@RyanEverhart789 Thank you for the comment friend, please check the version of your deco, if it is version v1 or v2 

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#12
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Re:New Deco M9 Firmware 1.4
2020-06-10 09:56:41

@RyanEverhart789 I have version 2 and I just checked and I have not received the update, I think that your version is v1 or is on the way for everyone... Hopefully 

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#13
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Re:New Deco M9 Firmware 1.4
2020-06-10 14:41:12

@TP-Link Deco 

@TP-Link_Deco 

Why is this only release for hardware revision v1?

We with hardware revision v2 are still stuck on version 1.2. Why dont you focus on at least getting 1.3 for v2 instead?

Have you stopped supporting the latest Deco M9 Plus revision2?

 

Please see this very frustrated thread about this issue

https://community.tp-link.com/en/home/forum/topic/179488?page=25

 

Release 1.4 for v1 without any news for v2 gets us offended here.

 

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#14
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Re:New Deco M9 Firmware 1.4
2020-06-10 17:34:44

@e3henri You are right, it is supposed to be a top of the range model and that it has very limited functions is a real disappointment, and not knowing if it will have an update makes us feel cheated, being honest

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#15
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Re:New Deco M9 Firmware 1.4
2020-06-10 18:49:23

@Sleater14 I believe I have V1...  I looked on the bottom of one of the Decos and I did not see any wording about V2.

 

Ryan

 

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#16
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Re:New Deco M9 Firmware 1.4
2020-06-12 18:54:26 - last edited 2020-06-12 21:41:42

@TP-Link_Deco @e3henri v2 is the latest version of the hardware that replaces v1...they only sell this version now. Makes no sense why they only provide firmware updates for the old hardware but not the new...I have been posting rants on this across a few topics. Its super frustrating. I called their support again and copied the full record of my transcript below...btw, they said they escalated my concern to their management and would call me directly...that never happened.

 

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2020-06-08 11:44:53

me: Basically, I have a three v1 M9+ access points and single M9+ that is hardware v2. TP-Link done a terrible job on firmware support for this hardware version. I need my mesh system to have consistent feature sets and performance. Because I have a mix of 1.2.12 firmware and 1.4.0 firmware, this just is not possible. Please RMA by v2 hardware for a v1 hardware, otherwise I am returning it all to Costco and walking away from TP-Link completely.

 

In a queue, our agents will reply your message soon.

 

Please see above to check how many customers before you in the queue.

 

Agent Janemil is at your service and hope the service will be satisfactory to you.

 

2020-06-08 11:47:22

agent: Good day to you! We will be glad to help you out with your inquiry.

 

2020-06-08 11:49:55

me: thank you

agent: May I know the Model Number of your TP-LINK product? It is located on the bottom/back label of the device.

me: Deco M9 plus

 

2020-06-08 11:51:03

me: I have it all registered under this email as well

 

2020-06-08 11:52:18

agent: Thank you, How can i help you?

 

me: i will re-paste what I already put above:

Basically, I have a three v1 M9+ access points and single M9+ that is hardware v2. TP-Link done a terrible job on firmware support for this hardware version. I need my mesh system to have consistent feature sets and performance. Because I have a mix of 1.2.12 firmware and 1.4.0 firmware, this just is not possible. Please RMA my v2 hardware for a v1 hardware, otherwise I am returning it all to Costco and walking away from TP-Link completely.

 

2020-06-08 11:54:15

me: I've been waiting months for TP-Link to unify the firmware (features, etc) across the DecoM9 plus hardware versions and continue to be disappointed.

agent: Did you try to use the Version 2 as the Main deco instead? And check if the connection will be better?

 

2020-06-08 11:56:07

me: No, but my issue is more that the v2 deco is still running 1.2.12 firmware...you just released 1.4.0 for the v1 deco's...why would I want to have old firmware in my mesh system?

me: especially when all of my deco's are the same model?

 

2020-06-08 11:57:15

agent: I see, Btw is there any problem like slow internet or disconnection something like that?

me: since I added the v2 hw....I have been experiencing: inability to see which devices are connected to which AP

 

2020-06-08 11:58:33

me: loss of ability to turn device connectivity to specific decos

me: fast roaming not working well, at all

me: my only solution is the remove the v2 deco...but I need that one as it serves a back house for my father

 

2020-06-08 11:59:50

me: i just want an RMA on the v2 deco and you send me a v1 deco...this way, I have the same firmware and features running on all 4 of my deocs

agent: I see, Hold on please, Let me concern this case paul/

 

We haven't received your reply for 4 minutes. Please kindly note that the chat will be closed automatically if there is no response within 8 minutes.

 

2020-06-08 12:07:08

me: hello?

agent: Still here waiting for confirmation

 

2020-06-08 12:08:51

me: ?

 

2020-06-08 12:10:01

agent: Sir upon asking this, We cannot provide RMA a diff. version number. IF the replacement unit is Version 2 probably the new unit will be version 2 as well

 

2020-06-08 12:11:55

me: okay...then I am forced to return all my deco's to costco citing my disatisfaction. Really disappointed and I will no longer be a TP-Link customer...sorry, the way TP-Link is handling firmware support for this model seems crazy to me. Its taken months for v2 to get any update.

yet...in the same time period, the v1 hardware has already received 2 different firmware version updates

 

2020-06-08 12:14:44

me: so just for confirmation...TP-Link cannot help me and understands that I have no other option but to return the product to the retailer and move to a competing product?

 

 

I lost the last part of this transcript, but the agent asked me when I would be available to speak via telephone with their maanagement. I was then told I would receive a call immediately. That was 4 days ago...

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#17
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Re:New Deco M9 Firmware 1.4
2020-06-12 18:59:58 - last edited 2020-06-12 23:34:21

@RyanEverhart789 If you're running 1.4, then guranteed, you have version 1....the update is not released for v2 deco's. If you have a mix of v1 and v2 like I do, the app will only report that you have 1.2.12 when you try to update. But, if you look at each deco individually, It will actually update the v1 hardware to 1.4, and leave the v2 hardwarew at 1.2.12...you will lose losts of features introduced in 1.3 because of those v2 deco's....super lame. I've added TP-Link to my "Doneski's List"

 

BTW, credit to @SrDarkWarrior here is the 1.4 beta firmware for the v2 deco m9 plus...i loaded it, super happy now.

https://static.tp-link.com/2020/202003/20200324/M9v2_1.4.0.zip

 

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#18
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Re:New Deco M9 Firmware 1.4
2020-06-16 03:03:34

I got the v1 update but still can't get the Alexa Native skill to work.  Anyone figure it out? 

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#19
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Re:New Deco M9 Firmware 1.4
2020-06-16 03:16:36

@wgerbs what is the Alexa Native skill??  Thats why I started this whole thread!

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#20
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Re:New Deco M9 Firmware 1.4
2020-06-16 21:31:30

@RyanEverhart789  

 

Most of the tp link Routers allow you to connect to Alexa to do basic things.  The M5 takes this a step further and allows you to control wifi access to individual devices. For example you could make an alexa routine that pauses internet for all the tvs from 5-7p for dinner. In the m5 documentation that was always referred to as the native skill. I've been waiting for the M9 to get the same functionality.  Release notes say its now available but I can't make it fly. 

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#21
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