M7350(EU) V5.0 model unable to update firmware

M7350(EU) V5.0 model unable to update firmware
M7350(EU) V5.0 model unable to update firmware
2020-07-06 01:34:31 - last edited 2021-07-12 08:15:50
Model: M7350
Hardware Version: V5
Firmware Version: 1.0.9 Build 180808 Rel.1004n

Hi To Whom It May Concern,

 

Please advice how to update the firmware on the M7350 (EU) V5.0 model, I presume I had download the correct firmware for the correct model as it is shown the firmware is meant for M7350(EU) V5.0. 

 

But everytime I try to update the firmware, it stop around 30% and it say the update file is not suitable for the firmware.

 

Please help. I have attached several photo for reference. 

 

 

 

 

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1 Accepted Solution
Re:M7350(EU) V5.0 model unable to update firmware-Solution
2020-07-10 06:56:48 - last edited 2021-07-12 08:15:50

@WL.Lee 

Hello,

 

We have checked that your firmware is a Maxis special-designed product. So this firmware can't upgrade the general firmware on the official website.

 

Could you please tell me why did you want to upgrade the firmware? Did this product has any problem?

 

Thank you for your cooperation and have a nice day!

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#2
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10 Reply
Re:M7350(EU) V5.0 model unable to update firmware-Solution
2020-07-10 06:56:48 - last edited 2021-07-12 08:15:50

@WL.Lee 

Hello,

 

We have checked that your firmware is a Maxis special-designed product. So this firmware can't upgrade the general firmware on the official website.

 

Could you please tell me why did you want to upgrade the firmware? Did this product has any problem?

 

Thank you for your cooperation and have a nice day!

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#2
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Re:M7350(EU) V5.0 model unable to update firmware
2020-07-10 07:39:33

@Sunshine ,

 

I wish to update to see if it could improve the network speed as most of the time it is very slow althought it show LTE speed.

 

Since I can't update the firmware then it is okay.

 

Thanks

 

Best Regards.

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#3
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Re:M7350(EU) V5.0 model unable to update firmware
2020-07-12 23:39:56

@Sunshine  i have same problem whith m7350 v4 i can not upgraed it any help

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#4
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Re:M7350(EU) V5.0 model unable to update firmware
2020-07-13 07:55:41

@WL.Lee 

Hello,

 

1. Please insert your SIM card to your cell phone and test the 4G data speed, then send me a screenshot of it.

 

2. Then disable the 4G data on your cell phone, open the hotspot on your cell phone. Please use another phone to connect the hotspot of this phone and test the speed.

 

Also, send me the screenshot, thank you!

 

Thank you for your cooperation and have a nice day!

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Re:M7350(EU) V5.0 model unable to update firmware
2020-07-13 08:08:47 - last edited 2020-07-13 08:09:37

@Morhafonline 

Hello,

 

Please find the firmware version of the M7350.

https://www.tp-link.com/en/support/faq/315/

 

What error information can you see when you upgrade the firmware version? May I have a screenshot of it?

 

Have a nice day!

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#7
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Re:M7350(EU) V5.0 model unable to update firmware
2020-07-13 13:13:23
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#8
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Re:M7350(EU) V5.0 model unable to update firmware
2021-03-21 12:12:04

@Sunshine Same problem. Ya, I bought this from a local IT shop, he said that this modem was unlocked. I am using YES 4G right now. But the connection around my house is about 3-4 Mbps. As I read on the TP-Link website, the new firmware can lock the desire band. Since Band 40 is the best band for 4G LTE for YES, so I decided to upgrade. I'm using the same version of M7350 v5. Please help me/us...

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#9
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Re:M7350(EU) V5.0 model unable to update firmware
2021-03-23 11:10:12

@Zuwairi 

Hi, Can I have a picture of the error message when the firmware failed to update?

May I know what is the current firmware and which is firmware that you wanted to update?

Thank you very much and wait for your reply.

 

 

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#10
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Re:M7350(EU) V5.0 model unable to update firmware
2021-06-03 08:40:37
Yes, I have same problem. Do you have any idea how to upgrade if using maxis firmware?. Or we need to remove maxis firmware then install original Tp-Link firmware?. But how?
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#11
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Re:M7350(EU) V5.0 model unable to update firmware
2021-07-12 07:59:12

@Fauzee21

 

If your M7350 is a customized version, you need to confirm if there is any newer firmware with Maxis, your provider, we don't provide any generic firmware update for it. 

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