Wifi and internet connection Lose

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Wifi and internet connection Lose

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Wifi and internet connection Lose
Wifi and internet connection Lose
2020-07-30 07:08:14 - last edited 2020-08-03 11:04:49
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.2.12 Build 20190114Rel.42025

Hello 

 

  I have manage the Deco M9plus AP in my office environment so far I don't feel much uncomfort with my network. But sometime the will  not show up the SSID and lose connection. It is not so longer may be less then 5 minutes and can see the SSID and get conected. Still I am working based on the sofware based company if any connectivity makes some trouble for us. Additionally the Wi-Fi signal strength gets lower about the 40% inside the meeting room which built in a normal glass.  Still can't figure out these issue i would like know if any experts can give help me resolve this issue. However I am just a begginer in this....

 

advance Thanks and Regards 

 

Parthi

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Re:Wifi and internet connection Lose -Solution
2020-08-03 11:04:18 - last edited 2020-08-03 11:04:49

@Parthi 

 

Hi,

 

For the disconnect issues you encountered with the Deco M9 Plus, we will need to verify some details and help you out ASAP:


1. We have released a new firmware for the Deco M9 Plus V2, and below is the download link, which is marked Deco M9 Plus(EU)_V2_200324, or Deco M9 Plus(US) _V2_200324 on the local official website:
https://www.tp-link.com/support/download/deco-m9-plus/#Firmware

 

2. This new firmware can ONLY be updated via the Upgrade Tool, you cannot update it via web nor on the Deco app. Upgrade Tool can be downloaded from the below link:
https://www.tp-link.com/support/download/deco-m9-plus/#Utility

 

3. Please update the firmware for your Deco units first and monitor the performance.

 

Let me know if there is still an issue, thanks.

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Re:Wifi and internet connection Lose -Solution
2020-08-03 11:04:18 - last edited 2020-08-03 11:04:49

@Parthi 

 

Hi,

 

For the disconnect issues you encountered with the Deco M9 Plus, we will need to verify some details and help you out ASAP:


1. We have released a new firmware for the Deco M9 Plus V2, and below is the download link, which is marked Deco M9 Plus(EU)_V2_200324, or Deco M9 Plus(US) _V2_200324 on the local official website:
https://www.tp-link.com/support/download/deco-m9-plus/#Firmware

 

2. This new firmware can ONLY be updated via the Upgrade Tool, you cannot update it via web nor on the Deco app. Upgrade Tool can be downloaded from the below link:
https://www.tp-link.com/support/download/deco-m9-plus/#Utility

 

3. Please update the firmware for your Deco units first and monitor the performance.

 

Let me know if there is still an issue, thanks.

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Re:Wifi and internet connection Lose
2020-08-07 09:18:09
Thank you for the kind reply will check with new firmware and update to you. Thank you Parthi
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