archer vr400 - ppp1 LCP down

archer vr400 - ppp1 LCP down
archer vr400 - ppp1 LCP down
2020-08-09 13:31:16
Hardware Version: V2
Firmware Version: 0.2.0 0.9.1 v0070.0 Build 170719 Rel.63031n

Hi,

I've an Archer VR400 that from time to time I'm suffering from disconecttions from the internet.

from the logs I see "pp1 LCP down"

and before that I see "user alredy is signed" my ISP says that they see double connections.

how can I solv that?

another question, is there a way to see the sync status? 

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4 Replies
Re:archer vr400 - ppp1 LCP down
2020-08-10 02:10:43

@shushkis 

Good Day,

Thank you very much for your feedback.

Please refer to the following information;

  1. As for how to check the sync status, please check the following picture:

And  for the unstable connection, could you please help me check the following information:

  1. When the internet dropped, would the internet light on the modem turn off or stay solid on?
  2. Have you ever tried to update the firmware to be the latest one: ArcherVR400(EU)_V2_200706

      https://static.tp-link.com/2020/202007/20200717/Archer_VR400(EU)V2_200706.zip

3.How about the dropping frequency and when the internet dropped, how to recover the connection?

 

Thank you~

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Re:archer vr400 - ppp1 LCP down
2020-08-10 09:00:05

@Sunshine 

thanks for your replay!

regarding your questions.

1) it stays solid on

 

2) I didn't know that I've newer FW version. I checked for a newer version in the FW upgrade page and it said that I've the newest one.

do you suggest to upgrade the version with the zip you supplied?

 

3) nothing it returs by itself.

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Re:archer vr400 - ppp1 LCP down
2020-08-14 02:37:40

@shushkis 

Good day.

Thank you very much for your detailed information.

Yes,  the  FW ArcherVR400(EU)_V2_200706 I have sent to you is a EU version, so If possible, please have a check on the bottom label to see if it is the EU version as well.

If yes, please have a try of the latest firmware.

Thanks a lot.

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Re:archer vr400 - ppp1 LCP down
Thursday

@Sunshine  

HI

 

i have been facing the same issue also with the same device and to answer the questions

 

1. Internt light stay solid

2. I Have tried the new version wich increased dissconnection 2 -3 times per day

3. i Have to turn on and of the device

 

please note when this occures i have no access to the Archer web portal nor i can ping it

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