We supply and install NBN services across Australia and I’ve been using the C4000 and AX6000 range for some time now.

For some time, I’ve been seeing issues with the C4000 and the ability for some WIFI devices to stay connected

Most recently I’ve been working with a client after installing their NBN FTTC service.

We are finding the Foxtel IQ4 box is constantly losing connections to the C4000. They simply will not hold after period of time. When connected the streaming works perfectly. Ther user has to reconnect manually again

While I see the Foxtel IQ4 has its own issues with WIFI I’d like to bring to your attention these issues and seek your support in trying to determine once and for all if the C4000 is the cause of the problems or not

I need to prove to Foxtel that their IQ4 may well be the problem.

We are not seeing any other issues with any other devices that connect via WIFI so yes the finger does point to the Foxtel IQ4 boxes

If any other users are seeing these issues please let me know

PS Ive changed nearly every setting I can related to WIFI for all frequencies