USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD

USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD
USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD
2020-09-15 13:11:55 - last edited 2020-09-16 08:41:49
Hardware Version: V1
Firmware Version: 1.1.0 0.9.1 v009e.0 Build 200116 Rel.60756n

** Please note that my issue is with an Archer VR2100 model modem, not an VR2800... however the VR2100 model was not selectable in the 'model dropdown when creating this thread **

 

 

I have a 3TB NTFS format Seagate Expansion USB HDD that I plug into my TP-Link ARCHER VR2100 (AC2100) modem/router.

 

The modem is recognising, and mounting the HDD (solid USB light on the modem), but in the console, the drive shows as 0GB, and so the content is inaccessible.

 

If I plug the HDD back into my laptop, the content is still all there, and is accessible.

 

I've used this exact HDD succesfully with my 2 previous TP-Link routers (Archer D9 and Archer VR1600v), but it is not working with this new modem.

 

The HDD is not encrypted, and bitlocker is not installed.

 

I dont believe that its a partition size issue, there is guidance on the TP-Link site suggesting that Archer modems can handle 5GB partitions, and the previous 2 modems handled this HDD without problem.

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#1
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2 Accepted Solutions
Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD-Solution
2020-09-16 08:41:11 - last edited 2020-09-16 08:41:49

@That_Guy 

Good day.

Thank you very much for your time and patience.

Sorry for the delay.

For your case, we would like to forward your case via email and please check your email box later.

At the same time, please help me check the following information

  1. Can I have a picture which shows as 0GB on the web interface?
  2. What is the format type of the HDD (FAT32, NTFS, EXT2, EXT3, etc.)?

Thank you very much.

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#2
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Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD-Solution
2020-12-02 09:02:26 - last edited 2020-12-02 09:02:31

@Serdar1034 

 

Hello, thanks for asking.

 

Please ensure you are already running the latest official firmware which can be downloaded from the official website:

https://www.tp-link.com/support/download/archer-vr2100/#Firmware

 

If you still encounter an issue that the USB drive is appeared as 0GB when plugged into the USB port of the VR2100, ensure first this USB or hard drive can be identified correctly when plugged into a computer directly, you can see the correct storage or capacity.

 

If this is confirmed, you may try the below beta firmware for the VR2100, and see if it fixes the USB display issue:

https://static.tp-link.com/2020/202010/20201009/Archer_VR2100V1_200927.zip

 

Below is the guide to update the firmware:

https://www.tp-link.com/support/faq/1756/

 

I hope this helps. Good day.

 

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#6
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8 Reply
Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD-Solution
2020-09-16 08:41:11 - last edited 2020-09-16 08:41:49

@That_Guy 

Good day.

Thank you very much for your time and patience.

Sorry for the delay.

For your case, we would like to forward your case via email and please check your email box later.

At the same time, please help me check the following information

  1. Can I have a picture which shows as 0GB on the web interface?
  2. What is the format type of the HDD (FAT32, NTFS, EXT2, EXT3, etc.)?

Thank you very much.

Recommended Solution
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#2
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Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD
2020-10-31 07:42:15

@Sunshine 

 

Was this ever resolved? i am having the exact same issue. 

 

any help would be much appreciated

 

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#3
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Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD
2020-11-05 09:07:13

@George0411 

Hi, we have a beta firmware for this case and please have a check of your message box.

Thank you very much.

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Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD
2020-11-25 16:50:41

@Sunshine 

 

My problem is exactly the same as above, can you share the beta version with me? Thank you in advance for your help.

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#5
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Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD-Solution
2020-12-02 09:02:26 - last edited 2020-12-02 09:02:31

@Serdar1034 

 

Hello, thanks for asking.

 

Please ensure you are already running the latest official firmware which can be downloaded from the official website:

https://www.tp-link.com/support/download/archer-vr2100/#Firmware

 

If you still encounter an issue that the USB drive is appeared as 0GB when plugged into the USB port of the VR2100, ensure first this USB or hard drive can be identified correctly when plugged into a computer directly, you can see the correct storage or capacity.

 

If this is confirmed, you may try the below beta firmware for the VR2100, and see if it fixes the USB display issue:

https://static.tp-link.com/2020/202010/20201009/Archer_VR2100V1_200927.zip

 

Below is the guide to update the firmware:

https://www.tp-link.com/support/faq/1756/

 

I hope this helps. Good day.

 

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#6
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Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD
2020-12-03 17:01:34

@Kevin_Z 

 

The beta firmware just worked perfectly. Thank you very much for your attention; have a nice day.

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#7
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Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD
2020-12-04 00:52:24

@Serdar1034 

 

Hi, glad to know it works.

 

Just let us know if you have any other inquiries.

 

Good day~

 

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#8
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Re:USB drive showing as 0GB - content not accessible. Archer VR2100 & Seagate 3TB HDD
2021-01-14 16:20:49

Hi,

 

I have the same issue here , but the firmwire update didn't helped . Any other ideas ?

I have WD element in the right format and an archer vr2100 

 

Thanks !

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#9
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