Ping spike and packet loss on M9 Deco
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello,
Since 3 weeks, I've had ping spikes and packet loss. I therefore temporarily lose the internet connection and in game this results in increases of 200ms ping. I restarted all the Decos, as well as my internet router. The Decos are optimally placed and are up to date. The throughput test performed in the screenshot is the result obtained from my computer on which I am having these problems. Thank you for helping me..
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
Had similar problems with the M5 units, some people swapped the units around and resolved the issue, but for me I disabled the QoS... I gave nothing "high priority" and set the network to "standard" and this worked! I am using voip phones and video conferencing and had tried everything.... so just setting the QoS to standard and giving nothing "high priority" resolved the issue for me...
- Copy Link
- Report Inappropriate Content
Good day.
Have you tried to disable the fast roaming on the APP and turn off the Mesh technology on the devices?
If possible, please also disable the beamforming.
Thank you very much!
- Copy Link
- Report Inappropriate Content
I have tried all recommended steps that are in this thread with no success. Every 10 seconds or so, there is a massive spike which is unacceptable for online gaming.
- Copy Link
- Report Inappropriate Content
My testing have shown the following.
2 windows 10 machines have ping spikes every 10 seconds.
1 ipad 2020 have no spikes
1 iphone 11 have no spikes.
- Copy Link
- Report Inappropriate Content
@Foppwin Hello, I have since decided to return my Deco devices for Eero, no more problems since. A shame that TP-Link support could not help me. If you have the opportunity to do the same, do it, because my situation had not improved.
- Copy Link
- Report Inappropriate Content
Have the same issue on my whole E4 network. Ridiculous. And these tplink answers ...turn off mesh, disable beamforming...blah blah...This products are crap.
- Copy Link
- Report Inappropriate Content
Hi, Have you checked the chipset of your wireless adapter, such as the Realtek chipset since there are many feedbacks on the Realtek forum as well?
If it is, please go to the Deco app, find and tap on the Computer in the Devices list, click the Gear icon to enter its device detail page, and turn off the Mesh Technology switch.
Thank you very much.
- Copy Link
- Report Inappropriate Content
@TP-Link I investigated this further with pingplotter. The problem was not with TP-link deco M9 but with cloud services running on the machines. MagicX cloud service loaded every 10 second. Turned that one off and it worked like a charm. On the other PC it was Epic games client that did the same. Turned it off and it ran smoothly.
To ALL: Check your cloud services.
- Copy Link
- Report Inappropriate Content
Why does an expensive mesh network fall over when Epic games client is running?
my kids play fortnite
i work from home.
surely these things are compatible?
- Copy Link
- Report Inappropriate Content
@3skrt may i know what brand and system u buying? Dont want to buy tp link product any more because the spiking issue
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 18957
Replies: 45
Voters 2
