TP-Link TL-PA4010P caused regular interruption of the internet connection.

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TP-Link TL-PA4010P caused regular interruption of the internet connection.
TP-Link TL-PA4010P caused regular interruption of the internet connection.
2020-09-24 07:43:07
Hardware Version: V5
Firmware Version: 1.4.0.20-00_401115_191120_901

Dear Community,

 

the Powerlink adapter TP-Link TL-PA4010P and the FritzBox 7590 apparently work in the same frequency range. As a result, there are repeated interruptions in the Internet connection with VDSL. Unfortunately you cannot change the setting in the tpPLC utility.  Is there a solution to this problem?

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Re:TP-Link TL-PA4010P caused regular interruption of the internet connection.
2020-09-27 05:41:10

@Tom2000 

Good day.

Thank you very much for your time and patience.

FritzBox 7590 is your wireless DSL model router, right?

And TL-PA4010PKIT Is only wired powerline adapter with no Wi-Fi ability;

So are you trying to say the powerline frequency of TL-PA4010Pkit conflicts with the DSL frequency?

And if there is any misunderstanding , please feel free to update it here;

 

Thank you very much.

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Re:TP-Link TL-PA4010P caused regular interruption of the internet connection.
2020-09-27 08:31:35 - last edited 2020-09-27 08:32:53

@Solla-topee 

Many thanks for the answer.

I know that TL-PA4010PKIT Is only wired powerline adapter!

But Powerline is disturbing the VDSL connection, because the frequencies used by VDSL and powerline partially overlap. Both technologies can interfere with each other.

With some powerline adapters, the PLC utility can be used to reduce the interference in order to solve the problem. This is not possible with my version.

 

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Re:TP-Link TL-PA4010P caused regular interruption of the internet connection.
2020-09-30 03:47:46

@Tom2000 

Good day.

Thank you very much for your kind reply.

I am sorry that since the TL-PA4010P kit did not support MIMO, so it has no Lower PLC-to-VDSL interference Mode yet which could help reduce the powerline interference;

If possible, would you mind trying to enable the power save on the adapters to see if it would make any difference:

https://www.tp-link.com/support/faq/2018/

 

By the way, how long have you had the powerline kit?

Thanks a lot.

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Re:TP-Link TL-PA4010P caused regular interruption of the internet connection.
2020-10-01 10:33:47

@Solla-topee 

Hello,

for a few days I have disabled the power save and since then it seems to work better. I will keep watching.

I had the kid for four weeks.

 

Thank you for the help so far.

Best wishes

 

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Re:TP-Link TL-PA4010P caused regular interruption of the internet connection.
2020-11-26 10:13:02 - last edited 2020-11-26 13:41:24

@Solla-topee Hello, some weeks later still the same Problem. Powerline caused regular interruption of the internet connection. Since I am currently working from home, I depend on a stable internet connection. The constant interruptions caused by Powerline are very annoying. 

 

Messages from the FritzBox:

 

"Fehler bei der DSL-Übertragung (CRC-Fehler). Der Fehler wurde möglicherweise durch Powerline verursacht."

Error in DSL transmission (CRC error). The error was possibly caused by Powerline.

 

"Die Internetverbindung (DSL) wurde getrennt. Die Störung wurde möglicherweise durch Powerline verursacht."

The Internet connection (DSL) was disconnected. The malfunction was possibly caused by Powerline.

 

I will probably have to look for an alternative. Unfortunately I cannot refund the powerline kit.

 

Best wishes

Thomas

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Re:TP-Link TL-PA4010P caused regular interruption of the internet connection.
2020-11-27 03:19:34

@Tom2000 

Good day,

Thanks a lot for your concern about this case.

We would like to follow up on your case by email and ask the senior engineers for more advice.

Please have a check of your email box later.

 

Thank you very much.

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