Devices suddenly stopped connecting to extender
After working well for a couple of years, devices dropped off internet and cannot reconnect. Reset extender, all lights are on, but still cannot connect. Any ideas?
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Hi,
thank you for your time and patience.
please try to update the firmware to be the latest one:
https://www.tp-link.com/en/support/download/tl-wa850re/v5/#Firmware
if possible, please change the wireless channel to be channel 11 for 2.4ghz;
by the way, may i know how long have you had the extender and where are you located?
Thanks a lot.
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Hi - thanks for advice, are there instructions on how to download the latest software to the device and how to change the frequency (a guide for idiots please) Many thanks
Dawn
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Good day,
Thank you very much for your time and patience.
Sorry for the delay.
The latest firmware of TL-WR850RE v5
TL-WA850RE(UK)_V5_181107
https://static.tp-link.com/2018/201811/20181115/TL-WA850RE_V5_181107.zip
How to update the firmware:
https://www.tp-link.com/uk/support/faq/1416/
As for the wireless channel, sorry I did not say very clearly; the range extender would flow the settings of the home router so that you might need to change the wireless channel settings on the home router;
May I know the model number of your home router?
And is there any error message when devices failed to connect 850RE?
If possible, please fetch a computer and connect it via Ethernet cable to see if the cable connection has any internet service or not;
Thanks a lot.
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