No internet

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No internet

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No internet
No internet
2020-10-08 12:51:17
Model: M7350  
Hardware Version: V5
Firmware Version: M7350(EU) 5.0_1.0.13 Build 200330 Rel.1073n_User

I just purchased a Mifi TP-Link M7350. I have a SIM-card from Mobile Vikings (Data Only) with 8 GB.

After following the installation wizard, I got connection with my Tablet, but no Internet. I tried all kind of settings, updated the firmware, contacted the ISP ... but still no Internetconnection. Please help.

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Re:No internet
2020-10-13 08:30:34

@Nemo-Eddy 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

For your case, please refer to the following suggestions:

  1. Where are you located?
  2. Please check if the network type of the sim card is included by M7350:

4G: FDD-LTE B1/B3/B7/B8/B20 (2100/1800/2600/900/800MHz)

3G: DC-HSPA+/HSPA/UMTS B1/B8 (2100/900MHz)

2G: EDGE/GPRS/GSM Quad Band (850/900/1800/1900MHz)

  1. What is the internet IP address on the basic>network map, is it 0.0.0.0?
  2. If the sim card is put into the mobile phone, are you able to get internet service on the smartphone?

---if yes, could you please check the APN info and manually create the same APN profile on the M7350;

Thanks a lot.

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