Archer VR2100 v1 00000000 - Restarting daily

Archer VR2100 v1 00000000 - Restarting daily
Archer VR2100 v1 00000000 - Restarting daily
2020-10-12 08:28:59 - last edited 2020-11-14 03:46:31
Hardware Version: V1
Firmware Version: 1.1.0 0.9.1 v009e.0 Build 200116 Rel.60756n

Note the router is a VR2100, not 2800 as the 2100 is not listed in the Model box!

Firmware Version:1.1.0 0.9.1 v009e.0 Build 200116 Rel.60756n 
Hardware Version:Archer VR2100 v1 00000000

 

I have been using the VR2100 since 29th September  (2 weeks) and it restarts every day.

I didn't notice at first, but I have 1 device that doesn't reconnect to the network when the network goes down.

It seems to be early-ish, before 9am but I have had it restart once in the afternoon.

My iPhone will swap to 4G for approx 1 minute.

 

Reboot schedule is disabled.

I am in the UK.

I am on Plus.net Fibre extra.

 

I have reset the router (by holding the reset button at the back for 10+ seconds) and re-entered all the settings.

Interestingly, I reset it at just after 7am on Sunday morning and just after 7am on Monday morning it restarted.

 

I had been using an HG635 modem wireless router from Talk Talk which stays connected until I restart it.

 

108    2016-01-01 00:01:05    SYSTEM    Notice    DSL Link Up us/ds 0/67354 kbps Type 64/65B PTM Annex B
109    2016-01-01 00:00:59    DHCPD    Notice    Send ACK to 192.168.1.108
110    2016-01-01 00:00:57    DHCPD    Notice    Recv DECLINE from ZZ:ZZ:ZZ:ZZ:ZZ:ZZ
111    2016-01-01 00:00:57    DHCPD    Notice    Send ACK to 192.168.1.107
112    2016-01-01 00:00:53    DHCPD    Notice    Send ACK to 192.168.1.105
113    2016-01-01 00:00:51    DHCPD    Notice    Send ACK to 192.168.1.109
114    2016-01-01 00:00:47    DHCPD    Notice    Send ACK to 192.168.1.101
115    2016-01-01 00:00:47    SYSTEM    Notice    DSL Training
116    2016-01-01 00:00:46    DHCPD    Notice    Send OFFER with ip 192.168.1.101
117    2016-01-01 00:00:46    DHCPD    Information    Recv DISCOVER from YY:YY:YY:YY:Y:YY
118    2016-01-01 00:00:44    SYSTEM    Notice    DSL Link Down
119    2016-01-01 00:00:42    DHCPD    Notice    Send ACK to 192.168.1.100
120    2016-01-01 00:00:42    DHCPD    Notice    Send OFFER with ip 192.168.1.100
121    2016-01-01 00:00:42    DHCPD    Information    Recv DISCOVER from XX:XX:XX:XX:XX:XX
122    2016-01-01 00:00:41    SYSTEM    Notice    Enable IPv6 SPI Firewall
123    2016-01-01 00:00:41    SYSTEM    Notice    Enable IPv4 SPI Firewall
124    2016-01-01 00:00:30    SYSTEM    Notice    DSL Training
125    2016-01-01 00:00:20    IGMP    Warning    V2 igmp router occured! Not matching ours V3.

 

There are no logs before the issue because it seems to clear them when restarting.

The time is logged incorrectly, but after connecting this is corrected.

 

Is there any thing I can do?

I have 2 more weeks, then I will need to return it to Amazon.

 

Thank you

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#1
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2 Accepted Solutions
Re:Archer VR2100 v1 00000000 - Restarting daily-Solution
2020-10-18 19:29:17 - last edited 3 weeks ago

@Gard 

It rebooted itself Friday night at 10pm.

And rebooted itself Saturday morning at 10:30am

 

Sunday morning the internet stopped working for the final time.  I unplugged it and plugged my old ISP provided router back in.

I shall now return it to Amazon.

 

For future reference:

When it reboots itself it takes between 1 and 3 minutes to get going again.

The log file is cleared and the first log entry is date 2016, e.g.

124    2016-01-01 00:00:30    SYSTEM    Notice    DSL Training

Usage varies between practically none to quite a lot.

It's not at a particular time of day, and it is not after a certain amount of time.

I didn't notice at first because it was rebooting early in the morning.

 

I was sent a link to a debug firmware which writes a debug.log file to the usb drive on the router.

I flashed this, when the router rebooted itself I sent the debug.log file to support.uk@tp-link.com

I gave as much information as possible to what was using the internet at the time.

Last Wednesday, support said that the RD engineer "hopefully can get it located and solved for you asap"

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Re:Archer VR2100 v1 00000000 - Restarting daily-Solution
2020-11-02 15:35:06 - last edited 2020-11-14 03:46:31

@Gard 

I had this problem, also on PlusNet in the UK.  In the end, after testing everything at the home end, I got in touch with Plusnet via the report a problem page on their website and explained that I had replaced the standard Plusnet router with a third party router which was randomly resetting itself several times a week.  They did some investigation at their end and "found no issues".  However, since then, the router has remained up and stable.  48 days and counting!  I'm wondering if they did reset something at their end which was causing the router to have problems.

 

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#8
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20 Replies
Re:Archer VR2100 v1 00000000 - Restarting daily
2020-10-12 08:51:40

@Gard 

Good day.

We would like to forward your case via email and please have a check of your email box.

And please refer to the email and save the debug.log and note down the reboot time, then email to us.

Thanks very much.

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#2
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Re:Archer VR2100 v1 00000000 - Restarting daily
2020-10-12 16:48:23
Thank you. The router restarted itself at 4:30pm whilst I was on a MS Teams meeting, I hadn't had chance to install the debug firmware at that point. I've now updated to the debug firmware. It is now Firmware Version:1.2.0 0.9.1 v009e.0 Build 200923 Rel.55540n The USB now has debug.log on there. When it reboots itself next time I will send debug.log over to you.
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#3
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Re:Archer VR2100 v1 00000000 - Restarting daily
2020-10-13 10:20:28

@Gard 

 


Another restart occurred this morning at 10:15am.

That is 18 hours after the last restart and 16 hours after putting on the debug firmware.

 

I have sent over the debug.log file.

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#4
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Re:Archer VR2100 v1 00000000 - Restarting daily
2020-10-14 09:13:42 - last edited 2020-10-14 09:14:49

@Gard 

 

 

I looked this morning at the status of the router and it says the DSL Up time was only 11 hours (I was expecting 23 hours), but the logs show the the DSL line went down at 21:30 last night, this is separate to the router rebooting itself.

 

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#5
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Re:Archer VR2100 v1 00000000 - Restarting daily-Solution
2020-10-18 19:29:17 - last edited 3 weeks ago

@Gard 

It rebooted itself Friday night at 10pm.

And rebooted itself Saturday morning at 10:30am

 

Sunday morning the internet stopped working for the final time.  I unplugged it and plugged my old ISP provided router back in.

I shall now return it to Amazon.

 

For future reference:

When it reboots itself it takes between 1 and 3 minutes to get going again.

The log file is cleared and the first log entry is date 2016, e.g.

124    2016-01-01 00:00:30    SYSTEM    Notice    DSL Training

Usage varies between practically none to quite a lot.

It's not at a particular time of day, and it is not after a certain amount of time.

I didn't notice at first because it was rebooting early in the morning.

 

I was sent a link to a debug firmware which writes a debug.log file to the usb drive on the router.

I flashed this, when the router rebooted itself I sent the debug.log file to support.uk@tp-link.com

I gave as much information as possible to what was using the internet at the time.

Last Wednesday, support said that the RD engineer "hopefully can get it located and solved for you asap"

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#6
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Re:Archer VR2100 v1 00000000 - Restarting daily
2020-10-22 03:45:09

@Gard 

Thank you very much for your continuous updateheart;

TP-Link would speed up the process and provide the solution as soon as possible.

Thanks a lot.

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#7
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Re:Archer VR2100 v1 00000000 - Restarting daily-Solution
2020-11-02 15:35:06 - last edited 2020-11-14 03:46:31

@Gard 

I had this problem, also on PlusNet in the UK.  In the end, after testing everything at the home end, I got in touch with Plusnet via the report a problem page on their website and explained that I had replaced the standard Plusnet router with a third party router which was randomly resetting itself several times a week.  They did some investigation at their end and "found no issues".  However, since then, the router has remained up and stable.  48 days and counting!  I'm wondering if they did reset something at their end which was causing the router to have problems.

 

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#8
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Re:Archer VR2100 v1 00000000 - Restarting daily
2021-01-19 07:29:38 - last edited 2021-01-19 10:05:24

@Gard 

 

Hello, I hope the auto-reboot issue on the VR2100 is resolved.

 

Please ensure you are already with the latest firmware on the VR2100, if not, update it first, then check if you still have an issue:

https://www.tp-link.com/support/download/archer-vr2100/#Firmware

 

If the auto-reboot issue unfortunately persists on the latest firmware, please kindly check if this beta firmware will help:

https://static.tp-link.com/beta/2021/202101/20210108/Archer_VR2100V1_210106.zip


This is the guide to update this beta firmware manually:

https://www.tp-link.com/support/faq/1756/

 

I hope this helps, good day.

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#9
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Re:Archer VR2100 v1 00000000 - Restarting daily
2021-01-19 10:04:13

@Gard 

Thanks for replying but I wasn't able to continue using a router that stopped for a few minutes whilst I was in an online meeting.

So, as stated in this topic, I returned it to the retailer 3 months ago on 2020-10-18.

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#10
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Re:Archer VR2100 v1 00000000 - Restarting daily
3 weeks ago

@Kevin_Z This is what I keep getting assuming it is the BT internet dropping but drops randomly for about 2 mins comes back but log shows 2016 dates. On latest firmware too 1.4.0 0.9.1 v009e.0 Build 201122 Rel.72659n

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#13
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