[Troubleshooting] Archer VR2100 Auto Reboot issue

[Troubleshooting] Archer VR2100 Auto Reboot issue
[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-04-29 07:25:55 - last edited 2021-06-25 01:41:30
Hardware Version: V1
Firmware Version:

This Article Applies to:

Archer VR2100_V1, Archer VR600_V3

 

Issue Description/Phenomenon:

Some Customers reported that the Archer VR2100/VR600 may suffer from random reboots automatically several times a day, or multiple times a week. They found all the LEDs on the front of the VR2100/VR600 will flash in a little bit, and the Wi-Fi network of the modem disappears at that time, no device can get online at that period.

 

Available Solution----Updated on 22 June 2021:

Please install the beta firmware in this article on your modem, then monitor if the auto-reboot issue persists:

Archer VR2100_V1: https://static.tp-link.com/beta/2021/202106/20210622/Archer_VR2100V1_210619_beta.zip

Archer VR600_V3: https://static.tp-link.com/beta/2021/202106/20210623/Archer_VR600V3_1.4.0_0.9.1_up_boot(210623)_2021-06-23_15.56.38.zip

 

If some customers still encounter the random reboot after installing the above beta firmware on your modem, report back by submitting a ticket via email with the Subject ‘TP-Link Community- [Forum ID 262804] Archer VR2100 Auto Reboot’, or leave a reply on this thread. In either case, be sure to provide the following information:

- Reboot frequency and timing:

- When did you purchase the modem, when did the auto-reboot issue start to happen? 

- Where are you based, and who is your ISP?

 

Let us know if the beta firmware fix the problem, thank you.

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38 Reply
Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-05-05 09:12:09

@Kevin_Z 

I used it estimated 5 days. My Vr600 has rebooted 6 times and dsl connection keeps dropping. What should i do now?

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-05-06 02:44:00

@KorayC 

Thank you very much for your update.

I would forward your case to the senior engineers for further assistance;

Thanks.

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-05-19 06:53:30 - last edited 2021-05-28 03:01:10

@TP-Link  I've been on this VR2100 firmware for eight days and have had 11 reboots, 3 of them this afternoon.

 

My ISP used Dynamic IP so config is very simple. Modem is otherwise vanilla config.

 

I suspect this issue has been happening since I bought the modem last year and was the real culprit while I churned through a couple of ISPs due to perceived reliability issues.

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-05-28 02:57:29 - last edited 2021-05-28 03:00:10

@TP-Link  19 reboots in 18 days. Is something not releasing memory?

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-04 11:42:38

@garglebutt 

Thank you very much for your kind feedback.

Sorry for the delay and I would like to forward your case to the senior engineers for further assistance.

May I know who is your internet service provider now?

Did Vr2100 work as a wireless router or DSL modem router?

Since one week passed, how about the rebooting times at this moment?

Thanks a lot.

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-06 03:22:09 - last edited 2021-06-06 03:22:51

@TP-Link 

 

Aussie Broadband

DSL modem

I swapped my VR2100 out for a week with an older modem as my children have exams and can't have interruptions to their internet access. I swapped it back earlier today and am up to 20 reboots.

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-07 15:22:49 - last edited 2021-06-07 15:24:50

@Kevin_Z 

@TP-Link 

 

I have loaded the beta software as advised and can see continual reboots. I raised a ticket and was told to just turn back to the most stable version but I have not been able to find a stable version -  both the latest release version and the beta code I’m currently using from above link are causing continual reboots - up to 20 now. I have informed support of this but not received any reply for 2 days.

 

I also enabled a nightly reboot schedule as advised by the support team to see if this helps but so far I have still had 4 reboots during the day. Due to COVID the family is working from home so we need a reliable connection. I've just had another reboot which took about 5 minutes to recover right in the middle of a very important work video conference call with one of my customers - so this is becoming a critical issue for me. 

 

Can you please update on a fix as otherwise I will have to return the router as faulty and buy another brand which will be a big shame as I really like your product but will not have any option - I just simply cannot have a router which just keeps rebooting randomly when i am trying to work.

 

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-08 13:33:22

THIS NEEDS TO BE SOLVED ASAP. I am so close to throw this garbage modem into the trash

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-08 13:46:32 - last edited 2021-06-16 09:11:13

@SilverFang  - I'm afraid I am with you on that one. I just had a response again from the support teams saying this:

 

"We are still investigate on how to solve it totally~
And we can also try other method like replacing this device with other models which doesn't have the trouble of rebooting."
 
I've looked at other tickets on the support site and I see this problem has been going on for almost 18 months now as I see other people reporting the same issue back in Jan 2020. I'm not sure what they mean by the second sentence above - are they saying I should just keep buying other TP-Link devices in the hope I find one which works?
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-16 09:11:53
this would be very much appreciated. I have replied to your message.
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