[Troubleshooting] Archer VR2100 Auto Reboot issue

[Troubleshooting] Archer VR2100 Auto Reboot issue
[Troubleshooting] Archer VR2100 Auto Reboot issue
a week ago - last edited Friday
Hardware Version: V1
Firmware Version:

This Article Applies to:

Archer VR2100_V1, Archer VR600_V3

 

Issue Description/Phenomenon:

Some Customers reported that the Archer VR2100/VR600 may suffer from random reboots automatically several times a day, or multiple times a week. They found all the LEDs on the front of the VR2100/VR600 will flash in a little bit, and the Wi-Fi network of the modem disappears at that time, no device can get online at that period.

 

Available Solution:

Please install the beta firmware in this article on your modem, then monitor if the auto-reboot issue persists:

Archer VR2100_V1: 

https://static.tp-link.com/beta/2021/202104/20210414/Archer_VR2100V1_210413_nosnooping.zip

Archer VR600_V3: 

https://static.tp-link.com/beta/2021/202104/20210414/Archer_VR600V3_210413_nosnooping.zip

Note: there's a counter at the right bottom of the web management page, which will record the modem boot times, you will know how many times the modem reboots during the day or week.

 

If some customers still encounter the random reboot after installing the above beta firmware on your modem, report back by submitting a ticket via email with the Subject ‘TP-Link Community- [Forum ID 262804] Archer VR2100 Auto Reboot’, or leave a reply on this thread. In either case, be sure to provide the following information:

- Reboot frequency and timing:

- When did you purchase the modem, when did the auto-reboot issue start to happen? 

- Where are you based, and who is your ISP?

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2 Replies
Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
Wednesday

@Kevin_Z 

I used it estimated 5 days. My Vr600 has rebooted 6 times and dsl connection keeps dropping. What should i do now?

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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
Thursday

@KorayC 

Thank you very much for your update.

I would forward your case to the senior engineers for further assistance;

Thanks.

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