Internet status: disconnected

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Internet status: disconnected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Internet status: disconnected
Internet status: disconnected
2020-10-31 14:40:07 - last edited 2020-12-29 02:22:01
Model: TL-MR6400  
Hardware Version: V4
Firmware Version: 1.10.0.0.9.1 v0001.0

Plz help in previous 4.5 days facing this issue

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#1
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3 Reply
Re:Internet status: disconnected
2020-12-11 19:41:19 - last edited 2020-12-29 02:22:01
Olá a todos. Estou a chegar ao Forum. Podem-me indicar qual a razão pela qual o meu WI-FI Range Extender AC750, só acende três luzes verdes? Acende a 1ª, a 3ª e a 4ª. Julgo que se trata da ligação à rede eléctrica, a 5GB e 2GB. O simbolo de difusão da rede está apagado. No entanto consigo ligar-me ao extensor e identificá-lo nos meus dispositivos como _2.4GEXT. Será que tem avaria?
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Re:Internet status: disconnected
2020-12-29 02:26:56

@wasikhan 

 

Apologies to respond late.

 

Please help confirm some details, we will try to figure it out ASAP:
1. Ensure you are running the latest firmware on your MR6400 first.
2. When you mention the connection disconnects, are both the wired connection and wireless connection dropping when connected to the MR6400? Can you still see the wireless signal from the MR6400 on the wireless devices? Try to modify the wireless settings, such as wireless channel to 1/6/11, channel width to 20MHz, then reboot the router and reconnect to the network to confirm.
3. Who is the SIM card carrier? Are you able to get a stable internet if you put the SIM card on a phone?
4. Please confirm if the band is changed to a different one when it loses the connection, you may compare that when the internet is working fine and when you lose the connection. Try to manually select one by updating to the latest beta firmware you have posted here.

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Re:Internet status: disconnected
2020-12-29 02:28:46

@FernandoC 

 

Hi, sorry to tell you that we can provide an English service for global users now. You are suggested to contact the local tech support to get some suggestions.

https://www.tp-link.com/support/contact-technical-support/

 

BTW, it is suggested to open your own post if you have a totally different issue with the original poster, as the issue you reported here is irrelevant with the original.

 

Good day. 

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