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Modem Router Archer VR400 - Plusnet ISP

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Modem Router Archer VR400 - Plusnet ISP

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Modem Router Archer VR400 - Plusnet ISP
Modem Router Archer VR400 - Plusnet ISP
2020-11-10 22:49:50
Model: Archer VR400  
Hardware Version: V3
Firmware Version:

Just purchased this modem router. Setup for use with Plusnet ISP.

 

The unit will not connect checked user name and password all correct as per my old TP-LInk route which does connect and work.

 

Can not get any sense from TP-Link help emails.

 

Any advise or settings to check?

 

Settings

 

  • Plusnet_VDSL
  • VLAN 101
  • PPPoE
  • Username   xxxxxx@plusnetdsl.net

 

Thanks

 

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3 Reply
Re:Modem Router Archer VR400 - Plusnet ISP
2020-11-20 10:27:15

@Paul_437821 

 

Hello, thanks for asking.

 

Can you please confirm what is the current hardware version and firmware version of your VR400? If it is V2, please try to downgrade to the previous Archer VR400(EU)_V2_170719 version, then reconfigure it to connect to the Plusnet line.

 

How to downgrade the firmware? Please click here.

 

I hope this helps.

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#2
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Re:Modem Router Archer VR400 - Plusnet ISP
2020-11-22 18:31:23

@Paul_437821 

 

Thank you for your message, I can confirm

 

Hardware Archer VR400 v3 00000001

 

The router firmware version is 1.2.0.0.9.1 c00a1.0  Build 200909. Rel 74787n

 

My ISP is Plusnet

 

Kind regards

 

 

 

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#3
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Re:Modem Router Archer VR400 - Plusnet ISP
2020-11-24 07:52:20

@Paul_437821 

 

Thank you for getting back.

 

Can you please try to downgrade to the previous version Archer VR400(EU)_V3_200518 and confirm if you can set up the internet on the VR400?

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