This is NOT regarding KP 100 but KP105.

I have just checked my network provider, who installed my Technicolor TG588v v2 router, and WPA2-PSK security settings are default.

I have had a 1-hour + 'conversation' with your support chat today that ended in the recommendation to change the security settings of my router to WPA2-PSK. 

This is a default setting for the router.

So please go and do some more testing with your not so smart plug.

I have now put the plug back in the box and 'filed' it in a set of drawers as it was part of a package buy with my Google Nest Mini that works perfectly but also does not pick up this 'smart' plug.

Not impressed is a very mild version of my opinion at the moment but I could be surprised by further developments.

The person who was doing the chat was clearly googling answers / questions or otherwise checking information, and they were very helpful, just not getting the correct information to give me the correct advice.