Home Network Community > Wi-Fi Routers > Ping going high suddenly
< Wi-Fi Routers

Ping going high suddenly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ping going high suddenly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Ping going high suddenly
Ping going high suddenly
2021-01-06 15:02:31
Model: TL-WR840N  
Hardware Version: V6
Firmware Version: 0.9.1 4.17 v0001.0 Build 200721 Rel.30862n

Hello, 

so I bought a new router TP-Link WR840N after the last one was hit by a lightning strike, but what I'm facing is that suddenly the ping get high and download/upload speed gets low; even a Whatsapp message won't get through. But all of this is solved when unplugging the network cable from the router and re-plugging it again. The problem is that every half an hour I should do this which is so annoying. I contacted the ISP but the tests he ran was pretty fine so the problem is from my side.

Any help please?

  1      
 
  1      
 
#1
Options
2 Reply
Re:Ping going high suddenly
2021-01-07 05:59:57

@FirasRihan 

 

As per your description, it seems the internet drops on the WR840N, can you confirm some details?

1. Who is your ISP? Please check and confirm you can get a stable connection from the ISP modem by connecting it directly to a computer.
2. If the modem network is stable, please also check the cable between the modem and the WR840N is good, you are suggested to try with a new cat 5e or cat 6 cable.
3. When the internet drops on the WR840N, can you confirm if there is still a WAN IP address on the WR840N? If there is one, try to change the WAN DNS server to Google's 8.8.8.8 and 8.8.4.4, then confirm again.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Ping going high suddenly
2021-01-07 08:47:44

@Kevin_Z 

Hello,

The internet provider VISP, as well that I change the cable few weeks ago it's a brand new one but the case is that when internet drops ethernet doesn't only wireless. The provider told me that there's a cpu overload or it's getting overheating but I don't think this is the issue because it's still a new router and there's not many users. 

I'm gonna try to change the dns server ip as you requested once the drop happens and I'll update you. 

Thank you. 

  0  
  0  
#3
Options

Information

Helpful: 1

Views: 480

Replies: 2

Related Articles
High Ping
558 0
Internet with high ping
7949 0
High ping on gateway ip when downloading
295 0
High ping.
450 0
T3U High Ping spikes + Disconnects
4378 0
RE200 high ping
726 0
About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.