Router TD-W9970 not working properly

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Router TD-W9970 not working properly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Router TD-W9970 not working properly
Router TD-W9970 not working properly
2021-01-07 00:32:19 - last edited 2021-01-07 00:36:47
Model: TD-W9970  
Hardware Version:
Firmware Version:

My TPLINK router is not working properly. 

Some devices can connect normally and some can't.

Others devices connect one day and the next day wont connect? 

What could be the problem here? This router is brand new I started using it in November.

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Re:Router TD-W9970 not working properly
2021-01-07 06:53:10

@domingooli 

 

Hi, please help confirm some details, then we can try to work it out:

1. What is the light status on the W9970 when some devices won't connect or disconnect?

2. Please login to its web interface page to take a snapshot of the DSL status page when there is no internet on the devices connected to the W9970.
Note: How to login to the web interface: https://www.tp-link.com/support/faq/114/.

3. How do you make it back to work after if some devices cannot connect to the network?

 

Here is an instruction you can follow to troubleshoot as well.
https://www.tp-link.com/support/faq/2238/

 

Have a nice day.

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