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bound to another account

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bound to another account

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bound to another account
bound to another account
2021-02-03 18:34:44 - last edited 2021-02-09 23:44:20
Model: HS100  
Hardware Version: V1
Firmware Version: 1.2.6

TP-Link error

I have been given 4 used smart plugs. I have set up 3 of them on my smartphone with no problem but the 4th is giving a notice that it is (local only). There is is an error message: (It’s bound to another account)

I have followed the guidance to hard reset the device as per UG/QIG and it will not reset. Please can you help me?

 

(If the issue persists, please contact TP-Link support with the MAC address of the device on the Kasa app.)

 

Regards Neil Isle of Man

 

 

 

                   Device Info

 

Time Zone GB

 

Location Last Synced on 03/02/2021 15:46

 

Device Time. 03/02/2021 15:50

 

NETWORK INFO. 

 

Wi-Fi Network. FRITZ!Box 7490

 

DEVICE INFO

 

Model HS100

 

Hardware Version 1.0

 

Firmware Version 1.2.6

 

MAC Address. B0:4E:26:4F:71:F7

 

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#1
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2 Accepted Solutions
Re:bound to another account-Solution
2021-02-05 03:01:16 - last edited 2021-02-09 23:44:20

@Neil.iom 

Hi, thank you very much for your time and patience.

We would help you unbind the MAC address from the previous email and please have a check of your message box.

Thanks a lot.

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#2
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Re:bound to another account-Solution
2021-02-09 23:46:39 - last edited 2021-02-09 23:47:02
please unbind the MAC address from the previous email user neil.iom@gmail.com
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#3
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3 Reply
Re:bound to another account-Solution
2021-02-05 03:01:16 - last edited 2021-02-09 23:44:20

@Neil.iom 

Hi, thank you very much for your time and patience.

We would help you unbind the MAC address from the previous email and please have a check of your message box.

Thanks a lot.

Deco Monthly Recap- Check What's Currently Going on With Deco
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#2
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Re:bound to another account-Solution
2021-02-09 23:46:39 - last edited 2021-02-09 23:47:02
please unbind the MAC address from the previous email user neil.iom@gmail.com
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#3
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Re:bound to another account
2021-02-12 20:19:32

@TP-Link 

 

Please can you help to unbind the MAC address on my HS100 from the other email account and reassign it to my account.

 

 I have deleted, reset, and re added this device several times, nothing seems to work.

 

I have checked my message box, I have received no response, but I wait patiently.

 

Regards Neil Isle of Man.

 

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#4
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