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New Deco E4 loses internet connection to specific devices

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New Deco E4 loses internet connection to specific devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

bbbryan

2021-03-17 13:27:35

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Registered: 2021-03-13

New Deco E4 loses internet connection to specific devices

2021-03-17 13:27:35

Model: Deco E4

Hardware Version: V7

Firmware Version: 1.4.4 build 20200921 rel. 34199

I dont know how to find the hardware version, so Ive used the latest (V7) as they are new

I currently have 2 E4 decos, main unit is attached to the LAN port of a vodafone router.

They are running in router mode, as received

beamforming and fast roaming are enabled

The problem is losing connectivity for some items on a random basis.

Reverting to direct wifi from the vodafone router cures the problem

the issue arises on an Asus laptop running win 10 and a redmi note 9 phone.

I have restarted and reset the decos. Restarted the vodafone router. Reset the adapter in the laptop.

Nothing helps.

I have read other similar issues, and none seem to be resolved.

I would appreciate some technical help, otherwise I will be returning this product to Amazon

1 Reply

TP-Link

2021-03-18 07:59:13

Posts: 6831

Helpful: 3043

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:New Deco E4 loses internet connection to specific devices

2021-03-18 07:59:13

@bbbryan

Hi，

Please refer to the following suggestions:

1. turn off the Mesh technology on the Asus laptop and Redmi smartphone on the Deco APP;

(click the device name on the online device list, then click the top right wheel button on the next page;)

2.disable the fast roaming on the Deco APP;

And if possible, please try to create a guest network for 5ghz only with a different SSID and check whether they are still unstable on the guest network;

Thank you very much and wait for your reply.

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New Deco E4 loses internet connection to specific devices

New Deco E4 loses internet connection to specific devices

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