ip verification

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ip verification

2021-03-26 14:55:43 - last edited 2021-03-29 01:21:11

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-03-26

ip verification

2021-03-26 14:55:43 - last edited 2021-03-29 01:21:11

Model: TD-W9960

Hardware Version:

Firmware Version:

It seems everything is ok, LEDs are on all, but modem could not get IP and no internet access.

1 Reply

2021-03-30 05:49:03

Posts: 6831

Helpful: 3115

Solutions: 537

Stories: 28

Registered: 2018-07-23

Re:ip verification

2021-03-30 05:49:03

Hi, please refer to the following suggestions:

1. At the back of the TD-W9960, which port is connected to the ISP, the DSL port, or the LAN/WAN port?

--if it is the DSL port, please make sure the DSL light is solid on;

--if it is the LAN/WAN port, you might need to switch the 9960 to the wireless router mode;

2. Who is your internet service provider and which internet connection type did you choose, PPPoE or Dynamic IP?

--if it is PPPoE, please make sure that you have the correct username and password;

Thank you.