Constant dropouts require too many reboots

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Constant dropouts require too many reboots

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Constant dropouts require too many reboots
Constant dropouts require too many reboots
2021-04-08 10:35:31
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9

Living in a lesser developed country (where TP Link has the biggest market share), my internet modem regularly drops out - sometimes dozens of times in a single day. It usually comes back on within seconds.

 

The problem is that the Archer AX50 router requires a manual reboot every time the internet drops out, even for a few seconds.

 

Is there any setting I can change so either the router doesn't need rebooting or it reboots automatically after a drop out?

 

This is really driving me and my family crazy, so we would appreciate any advice or assistance. 

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Re:Constant dropouts require too many reboots
2021-04-09 02:00:49

@Samyool 

 

Can we confirm who is your ISP, and what is the WAN connection type on the AX50?


When the modem recovers, will the AX50 internet LED stay orange until you restart it manually, or unplug the cable from its WAN then plug it back? Please login to the AX50 web interface page to check if there is a WAN IP address when the internet LED is orange, send us the screenshot. If there is still a WAN IP address and gateway when the internet if off before you manually restart the AX50, please try to change the DNS server on the AX50 to 8.8.8.8 and 8.8.4.4 under Advanced -> Network -> Internet, where you can find "Use the following DNS addresses", then monitor again.

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