Error Code 1 Internal Error - TD-W9970 V4

Error Code 1 Internal Error - TD-W9970 V4
Error Code 1 Internal Error - TD-W9970 V4
2021-04-10 09:41:21
Model: TD-W9970
Hardware Version: V4
Firmware Version: 1.0.0 0.9.1 v00a1.0 Build 191204 Rel.69554n

When I select Annex A/L/M from DSL settings, I get Error Code 1 Internal Error.
Please release a new firmware to fix this problem.
 

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11 Replies
Re:Error Code 1 Internal Error - TD-W9970 V4
2021-04-12 11:04:23

@Delts 

Hi, did this error code only start when you modify the DSL settings?

And normally the DSL settings would auto-sync with the DSL cable; May I know why did you want to change the DSL settings?

By the way, how long have you had the modem?

Thank you very much.

 

 

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Re:Error Code 1 Internal Error - TD-W9970 V4
2021-04-12 15:10:58

@TP-Link 
Yes, it happens only when I modify the DSL settings. It doesn't accept "Annex A/L/M" at all.
The default setting is "Annex A/L" but I would like to set "Annex A/L/M" to enable Annex M when it's available.
I have the modem for about a month.

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Re:Error Code 1 Internal Error - TD-W9970 V4
3 weeks ago

@TP-Link 
Unfortunately, the newer firmware didn't fix it too:
"1.2.0 0.9.1 v00a1.0 Build 210220 Rel.36504n"

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Re:Error Code 1 Internal Error - TD-W9970 V4
2 weeks ago

@Delts 

Hi, thank you very much for your time and patience.

Would you mind helping me run some test:

  1. Please go to advanced>system>backup& restore and back up the current settings;
  2. Then factory reset the modem;
  3. After that, please log in again and do not set up the modem yet;
  4. Then try to change the DSL settings again to see whether the error log still exists;

Wait for your reply.

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Re:Error Code 1 Internal Error - TD-W9970 V4
2 weeks ago

@TP-Link 
Yes, the problem still exists:

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Re:Error Code 1 Internal Error - TD-W9970 V4
2 weeks ago

@Delts 

Thank you very much and just want to confirm that it is on the default mode without any internet configuration, right?

And May I know how long have you had the modem?

 

 

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Re:Error Code 1 Internal Error - TD-W9970 V4
2 weeks ago

@TP-Link 
Yes, default mode without any internet configuration.
It's about 2 months.

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Re:Error Code 1 Internal Error - TD-W9970 V4
a week ago

@Delts 

Hi, thanks for the time and patience.

After checking with the engineers, there might be something wrong with the modem.

It is suggested that you could contact the shop retailer to ask for warranty service first;

 

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#9
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Re:Error Code 1 Internal Error - TD-W9970 V4
a week ago

@TP-Link 
They don't accept because the modem is working fine.
It just doesn't set in "Annex A/L/M" mode.

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#10
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Re:Error Code 1 Internal Error - TD-W9970 V4
Saturday

@Delts 

Hi, is there any special reason that you want to change to  "Annex A/L/M" mode or Did you have any issue on the current DSL mode?

By the way, May I know who is your DSL service provider?

Thank you.

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#11
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