Error Code 1 Internal Error - TD-W9970 V4
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When I select Annex A/L/M from DSL settings, I get Error Code 1 Internal Error.
Please release a new firmware to fix this problem.
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@TP-Link
There is no major problem because I can select "Annex A" or "Annex A/L" or "Annex M".
But "Annex A/L/M" mode would be good to set Annex M automatically when it is available.
It is just a bug in the firmware that I reported it.
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Thank you very much.
it has been reported to the senior engineers already.
We will keep attention to the similar feedback and also run the same test on the sample modems;
Once the issue is confirmed, there would be a new firmware released;
Thanks a lot;
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@Delts Same problem here.
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Hi, Thank you very much for the feedback.
Please help me confirm the following information:
1. The error code pops out just after you try to change the DSL annex type? If we leave it untouched, everything is fine?
2. How long have you had the modem and when did this issue start?
3. Did the Annex type affect the internet service?
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Hi @TP-Link
1. Error code pops out just after set annex type to "Annex A/L/M". No error with other annex types.
2. I hame modem for 10 month and this error existed from the beginning.
3. "Annex A/L/M" mode would be good to set Annex M automatically when it is available.
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Hi, thanks for the update.
I have forwarded your case to the senior engineers and please have a check of your email box.
By the way, May I know who is your DSL service provider?
Could you please send me a screen-shot of the DSL status page under advanced>status>DSL?
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I have the same problem.
can't change annex type to Annex a/l/m or Annex M
I have this modem for about 2 weeks
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Hi, I would like to forward your case to the senior engineers, and please have a check of your email box.
Could you please me a private message about the MAC address of the modem?
By the way, May I know who is your internet service provider?
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