TP-Link RE200 extender PS4 connection problem

TP-Link RE200 extender PS4 connection problem
TP-Link RE200 extender PS4 connection problem
2021-06-06 13:54:12
Model: RE200
Hardware Version:
Firmware Version: 1.07

Hello, 
I have a problem with my TP-Link RE200 extender. I have PS4. PS4 connected through internet with extender. When I check the speed, It says 30-40 Mbps which is great btw. I have no problem when I watch something on youtube or netflix etc. But when I want to play NBA 2K with my friends online, at first nothings wrong. We have a connection and we start the game. While we are playing suddenly it says internet connection error and dump me from game. When I try to connect my Ps4 through internet with my main modem, speed is 3-4 mbps but no connection error no dump etc but this speed is not enough for me. What do you suggest ? Why does this happen all the time ? 

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Re:TP-Link RE200 extender PS4 connection problem
2021-06-08 11:35:31

@ufuksancili Good day, 

 

Thank you for your valuable feedback. 

Please confirm RE is on the latest firmware, select the hardware version and check the latest firmware for RE200 here: 

https://www.tp-link.com/support/download/re200/#Firmware

 

 

Please wire your PS4 to RE directly and see if the same issue happens? Or happens on 2Ghz or 5Ghz band of RE?

How about playing other games on PS4, does the issue happens on certain game? 

May I know the model of main router, and network topology, what is the firmware & hardware version of your RE, thank you. 

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Re:TP-Link RE200 extender PS4 connection problem
2021-06-08 17:53:08 - last edited 2021-06-08 22:11:50

@Solla-topee Hello, thanks for your reply. 

 

I updated my extender on Tether mobile app. Here is the information you need. Picture below it says firmware is up to date. Hardware is v4. 

 

I did the wiring option actually that's my main option that's why I chose this tp-link model but nothing different. PS4 connects only with 2.4 Ghz. 5Ghz is not avaliable on the menu. It happens on NBA 2k20,2k21 and Fall Guys. While playing Fifa 21, It does not disconnect but while playing sometimes It’s freeze and players move slowly but continue playing, no disconnect.

 

My main router is "tp-link Archer C5v AC1200 Dual Band Gigabit VoIP Router" I don't know the network topology sorry :)

 

Do you need any more information ?

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Re:TP-Link RE200 extender PS4 connection problem
2021-06-09 06:22:31

@ufuksancili Thank you for your reply.

 

As the issue sounds unusual, to address the issue and try to fix it, we would like to have a specialist look into this further via email with forum ID 266786. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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