Troubleshooting Zoom or Microsoft Teams frozen or hanging when connected to Deco
This Article applies to:
Several Deco models
Zoom/ Skype/ Microsoft Teams, and other Video Conference Platforms
Typical Problem Description:
1. After connecting to the Deco Wi-Fi, Zoom says that the signal is low. The video stutters and stops for long periods (sometimes more than 3 seconds).
2. During a Zoom meeting, the video stutters, pauses & audio gets delayed even though the wireless connection is pretty strong and wireless speed is fast.
Troubleshooting suggestions:
You may find similar feedback on other mesh systems when searching online, such as Google Nest Wi-Fi (click here to find details), and Netgear Orbi (check here).
If you, unfortunately, encounter a similar issue, there are some useful suggestions shared by our users, you could give them a go one at a time:
1. Turn off the Mesh Technology on the device.
2. Turn off the Fast Roaming and Beamforming on the Deco APP > More > Advanced.
3. Enable the QoS for live-streaming and put the device into high priority.
4. Set up the Deco as an Access Point if there is an additional wireless router: How to set up Deco to work in Access Point mode?
5. Update the Deco firmware version to be the latest one per different models.
If the issue continues after applying the above suggestions, and the wireless adapters of the computers are Intel AX200/AX201/AX210/AX211, please install the following beta firmware to see whether it helped:
Note! Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
| Deco X50/X55_V1 | Deco_X50_X55_V1_1.4.1_20231212 |
| Deco X50/X55_V1.2 | Deco_X50_X55_V1.2_Build_20231212 |
| Deco XE75/XE5300_V2 | Deco_XE75_XE5300_V2_1.2.1_20231123 |
| Deco XE75Pro_V2 | Deco_XE75Pro_V2_1.2.1_20231129 |
| Deco X50-POE_V1 | Deco_X50-PoE_V1_1.2.5_20240122 |
| Deco PX50_V1 | Deco_PX50_V1_1.2.1_20231117 |
If you had a similar issue with other models, please comment below with:
1. The model number and firmware version of your Deco product.
2. The model number and wireless adapter of the mobile device that had issues with the Online Meeting.
