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Solution Cannot read SMS messages on TP-Link 4G Routers

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Solution Cannot read SMS messages on TP-Link 4G Routers

SolutionCannot read SMS messages on TP-Link 4G Routers
Cannot read SMS messages on TP-Link 4G Routers
2021-06-29 07:31:15 - last edited 2022-09-06 08:55:20
Tags: #SMS #Official #Highlighted Thread

This Article Applies to:

LTE Gateway and 3G/4G Routers

 

Issue Description/Phenomenon:

Some customers may report that they can see the received SMS message numbers on the LTE router web interface Basic > Network Map page as well as on the Advanced > SMS > Inbox page, however, they cannot read them. See the screenshot attached below.

Note: Sending SMS messages from the router web page does work properly.

if you can neither send nor receive the SMS, please refer to this link

 [Solution] Can’t send and receive SMS on TP-Link 4G Routers with Jio SIM card

 

 

Available Solution:

If this is what you are experiencing on the 4G LTE router, please install the following beta firmware, then monitor if the issue is gone:

Archer MR600_V1 20201204

TL- MR100_V1 20210104 

Archer MR400 V4 20210622
M7000 V1 20211230

Archer MR200_V4_20210201(official firmware)
TL-MR6400_V5_201207(official firmware)

 

Guidance to install this firmware manually:

How to upgrade the firmware of TP-Link Wireless Dual Band 4G LTE Router (new logo)?

 

If the issue still exists after installing the above beta firmware, please contact the tech support engineers via email (support.forum@tp-link.com), or leave a comment on the topic with the following information:

1. Who is the SIM card carrier?

2. Does the SMS work fine if you insert the SIM card into a phone?

3. Test with another SIM card from another carrier if that is possible to confirm if the issue persists.

4. Attach the router log when emailing the TP-Link support (find and save the log file in Advanced > System Tool > System Log).

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#1
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14 Reply
Re:[Solution] Cannot read SMS messages on the Archer MR600
2021-06-29 08:24:48
Why so many beta versions. What if i want band selection, hide mesh and have the SMS fix at the same time?
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#2
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Re:[Solution] Cannot read SMS messages on the Archer MR600
2021-06-30 02:20:40

@kernash 

 

If you are already on the latest beta firmware which allows you to disable Onemesh feature, you may check if you still encounter an issue with the band selection or SMS, both should be also fixed on the latest beta firmware.

 

BTW, there will be a new official version to include all the fixes in the future.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#3
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Re:[Solution] Cannot read SMS messages on the Archer MR600
2021-10-08 03:33:20
then to solve the problem of messages that you do not read I solved with the beta 1.1.0 0.9.1 v0001.0 Build 201204 Rel.66940n , this beta was the recommended one , with this beta version I read the messages , then I noticed that with this beta there is the possibility to set the band , but there is a problem on the setting of the band mi from band 1,3,7,20 the trewind uses these bands the 1,3,7,20 but the problem is that it is not band 7 but it is 7.2 mi gives on advanced when I set the band 7
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#4
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Re:[Solution] Cannot read SMS messages on TP-Link 4G Routers
2021-11-30 01:08:35

@Kevin_Z 

Kevin_Z wrote

This Article Applies to:

LTE Gateway and 3G/4G Routers

 

Issue Description/Phenomenon:

Some customers may report that they can see the received SMS message numbers on the LTE router web interface Basic > Network Map page as well as on the Advanced > SMS > Inbox page, however, they cannot read them. See the screenshot attached below.

Note: Sending SMS messages from the router web page does work properly.

if you can neither send nor receive the SMS, please refer to this link

 [Solution] Can’t send and receive SMS on TP-Link 4G Routers with Jio SIM card

 

 

Available Solution:

If this is what you are experiencing on the 4G LTE router, please install the following beta firmware, then monitor if the issue is gone:

Archer MR600_V1 20201204

TL- MR100_V1 20210104 

Archer MR400 V4 20210622
M7000 V1 20210327

Archer MR200_V4_20210201(official firmware)
TL-MR6400_V5_201207(official firmware)

 

Guidance to install this firmware manually:

How to upgrade the firmware of TP-Link Wireless Dual Band 4G LTE Router (new logo)?

 

If the issue still exists after installing the above beta firmware, please contact the tech support engineers via email (support.forum@tp-link.com), or leave a comment on the topic with the following information:

1. Who is the SIM card carrier?

2. Does the SMS work fine if you insert the SIM card into a phone?

3. Test with another SIM card from another carrier if that is possible to confirm if the issue persists.

4. Attach the router log when emailing the TP-Link support (find and save the log file in Advanced > System Tool > System Log).

 

More than 1 year without solving the problem in the updates. We are sold for bug and vulnerabilities with a "confidential, test only" version.
The router was charged to us as a complete product. Send me one for free and I'll be a beta tester for you.

 

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#5
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Re:[Solution] Cannot read SMS messages on TP-Link 4G Routers
2022-01-05 18:50:56
With the firmware Archer MR600_V1 20201204 I can now read the SMS. Carrier at France used with this issue: Orange, Free, Bouygue Please, implement the fix of this firmware in the regular updates. It's very painful to upgrade the firmware 20201204, read the SMS and re-upgrade to the latest offcial firmware (for security purpose)
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#6
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Re:[Solution] Cannot read SMS messages on TP-Link 4G Routers
2022-02-06 16:21:41

Hi @Kevin_Z, I tried installing the beta firmware for my MR600 v1 device and it created issues for my VPN connection. I am using GlobalProtect and the official firmware nor the other beta firmware version 1.1.0.0.9.1 v0001.0 build 200417 rel.75138n did not create issues with VPN.

 

I also tried resetting to factory default with the beta firmware from your post but it did not solve the issue.

 

 

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#7
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Re:[Solution] Cannot read SMS messages on TP-Link 4G Routers
2022-08-19 15:57:54

  @Kevin_Z Is now working ?

Online sales from Storel.ro Web: https://www.storel.ro/tp-link
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#8
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Re:Cannot read SMS messages on TP-Link 4G Routers
2023-03-17 21:43:59 - last edited 2023-03-17 21:44:50

What the hell is wrong with you, TP-Link people? Why is this STILL not included in the latest firmware for the MR600 v1? I have the same exact problem. The "beta" firmware fixes it but it is NOT fixed in the latest firmware which includes security updates. Really, WHAT'S WRONG WITH YOU? It's been a couple of years!

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#9
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Re:Cannot read SMS messages on TP-Link 4G Routers
2023-03-20 03:15:30

  @karolleon 

 

Hi, may I know which firmware you are using right now?

 

To solve all the previous issues, please try the following new beta firmware, which was made based on latest official firmware:

https://static.tp-link.com/upload/beta/2022/202209/20220901/Archer_MR600(EU)_V1_220818.zip

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#10
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Re:Cannot read SMS messages on TP-Link 4G Routers
2023-03-21 16:54:17

  @Sunshine Thank you for your reply and sorry for the tone of my previous message. The firmware I was using was 1.3.0 0.9.1 v0001.0 Build 210608 RC.66100n and I have the Archer MR600 v1 00000001. I have now installed the firmware you linked to and the text messages are visible.

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#11
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SMS Official Highlighted Thread
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