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Archer A10 Pro keeps losting internet connection

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Archer A10 Pro keeps losting internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer A10 Pro keeps losting internet connection
Archer A10 Pro keeps losting internet connection
2021-07-04 14:54:50
Model: Archer A10  
Hardware Version: V1
Firmware Version: 1.0.0 Build 20200511 rel.34851(4A50)

Hello, Team.

 

I have recently bought the Archer A10 Pro router in Japan, but once a day, I lose connection with my ISP (ISP is @smart)..

I checked with my ISP and they told me to review the settings on the router side.

I reset it to factory defaults and then reconfigured it, but that did not solve the problem.

I am attaching the logs from the router and would appreciate your help in troubleshooting this issue.

It is also connected to the Internet using IPv6 and a wired connection.

 

[Syslog]

tqj-->iwinfo: interface up, return 0

tqj-->iwinfo: interface up, return 0

tqj-->iwinfo: interface up, return 0

tqj-->iwinfo: interface up, return 0

tqj-->iwinfo: interface down, return -1

error: cannot get bssinfo from driver

tqj-->iwinfo: interface down, return -1

tqj-->iwinfo: interface down, return -1

error: cannot get bssinfo from driver

tqj-->iwinfo: interface down, return -1

####################################################################

#               Archer A10 Pro System Log

# Time = 2021-07-04 23:04:50

# H-Ver = 1.0.0 ; S-Ver = 1.0.0 Build 20200511 rel.34851

# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = 90:9A:4A:98:D9:C9 

# WAN: W = v6plus ; I = 14.11.1.64 ; M = 255.255.255.255 ; MAC = 90:9A:4A:98:D9:CA 

#      G = 0.0.0.0 ; D1 = 0.0.0.0 ; D2 = 0.0.0.0 

# Clients connected: 4 ; WI-FI : 2 

####################################################################

2021-07-04 23:04:11 led-controller[1006]: <6> 288051 Start to run NIGHT

2021-07-04 22:34:38 upnp[4037]: <6> 217505 Service stop

2021-07-04 22:34:38 nat[3363]: <6> 211501 Initialization succeeded

2021-07-04 22:34:36 nat[3363]: <6> 211501 Initialization succeeded

2021-07-04 22:34:36 remote-management[3607]: <6> 282505 Service stop

2021-07-04 22:34:25 nat[2319]: <6> 211501 Initialization succeeded

2021-07-04 22:34:25 nat[2319]: <6> 211501 Initialization succeeded

2021-07-04 22:34:19 nat[1513]: <6> 211501 Initialization succeeded

2021-07-04 22:34:18 nat[1513]: <6> 211501 Initialization succeeded

2021-07-04 22:34:18 remote-management[1792]: <6> 282505 Service stop

2021-07-04 22:34:13 nat[542]: <6> 211501 Initialization succeeded

2021-07-04 22:34:12 nat[542]: <6> 211501 Initialization succeeded

2021-07-04 22:34:11 remote-management[852]: <6> 282505 Service stop

2021-07-04 22:34:04 nat[32296]: <6> 211501 Initialization succeeded

2021-07-04 22:34:04 nat[32296]: <6> 211501 Initialization succeeded

2021-07-04 22:00:01 led-controller[1006]: <6> 288051 Start to run NIGHT

2021-07-04 06:23:39 led-controller[1006]: <6> 288051 Start to run NIGHT

2021-07-03 22:34:22 led-controller[1006]: <6> 288051 Start to run WAN1_ON

2021-07-03 22:34:22 led-controller[1006]: <6> 288051 Start to run WAN0_OFF

2021-07-03 22:34:22 led-controller[1006]: <6> 288051 Start to run LAN_ON

2021-07-03 22:34:07 nat[9844]: <6> 211022 IPSEC ALG disabled

2021-07-03 22:34:06 nat[9844]: <6> 211022 L2TP ALG disabled

2021-07-03 22:34:06 nat[9844]: <6> 211022 PPTP ALG disabled

2021-07-03 22:34:06 nat[9844]: <6> 211022 SIP ALG disabled

2021-07-03 22:34:06 nat[9844]: <6> 211022 H323 ALG disabled

2021-07-03 22:34:06 nat[9844]: <6> 211022 TFTP ALG disabled

2021-07-03 22:34:06 nat[9844]: <6> 211022 FTP ALG disabled

2021-07-03 22:34:05 traffic-stats[6602]: <6> 269001 Clear all stats because time changed

2020-05-11 00:01:31 upnp[10549]: <6> 217505 Service stop

2020-05-11 00:01:30 nat[9844]: <6> 211501 Initialization succeeded

2020-05-11 00:01:29 remote-management[10225]: <6> 282505 Service stop

2020-05-11 00:01:28 nat[9844]: <6> 211501 Initialization succeeded

2020-05-11 00:01:07 nat[8513]: <6> 211501 Initialization succeeded

2020-05-11 00:01:06 nat[8513]: <6> 211501 Initialization succeeded

2020-05-11 00:01:06 remote-management[8835]: <6> 282505 Service stop

2020-05-11 00:01:05 led-controller[1006]: <6> 288051 Start to run WAN1_ON

2020-05-11 00:01:05 led-controller[1006]: <6> 288051 Start to run WAN0_OFF

2020-05-11 00:01:05 led-controller[1006]: <6> 288051 Start to run LAN_ON

2020-05-11 00:01:01 remote-management[8055]: <6> 282505 Service stop

2020-05-11 00:01:01 nat[7704]: <6> 211501 Initialization succeeded

2020-05-11 00:01:00 nat[7704]: <6> 211501 Initialization succeeded

2020-05-11 00:00:54 led-controller[1006]: <6> 288051 Start to run WAN1_OFF

2020-05-11 00:00:54 led-controller[1006]: <6> 288051 Start to run WAN0_ON

2020-05-11 00:00:54 led-controller[1006]: <6> 288051 Start to run LAN_ON

2020-05-11 00:00:54 nat[7111]: <6> 211501 Initialization succeeded

2020-05-11 00:00:53 nat[7111]: <6> 211501 Initialization succeeded

2020-05-11 00:00:51 led-controller[1006]: <6> 288051 Start to run STATUS_ON

2020-05-11 00:00:50 led-controller[1006]: <6> 288051 Start to run NIGHT

2020-05-11 00:00:50 led-controller[1006]: <6> 288051 Start to run GENERAL

2020-05-11 00:00:47 traffic-stats[6598]: <6> 269504 Service start

2020-05-11 00:00:40 factory-reset[6061]: <6> 284504 Service start

2020-05-11 00:00:40 access-control[5896]: <6> 239504 Service start

2020-05-11 00:00:40 access-control[5896]: <6> 239503 Function disabled

2020-05-11 00:00:38 nat[5019]: <7> 211001 Flush conntrack

2020-05-11 00:00:38 nat[5019]: <6> 211502 Function enabled

2020-05-11 00:00:38 nat[5019]: <5> 211051 Create NAT chain succeeded

2020-05-11 00:00:37 remote-management[5336]: <6> 282505 Service stop

2020-05-11 00:00:36 nat[5019]: <6> 211501 Initialization succeeded

2020-05-11 00:00:35 nat[5019]: <6> 211501 Initialization succeeded

2020-05-11 00:00:33 imb[4606]: <6> 218507 Daemon connection succeeded

2020-05-11 00:00:33 imb[4606]: <6> 218012 ARP Binding disabled

2020-05-11 00:00:33 imb[4606]: <6> 218506 Config interface initialization succeeded

2020-05-11 00:00:33 imb[4606]: <6> 218501 Initialization succeeded

2020-05-11 00:00:33 basic-security[4127]: <6> 219504 Service start

2020-05-11 00:00:33 basic-security[4127]: <5> 219606 Flush conntrack table succeeded

2020-05-11 00:00:31 upnp[4178]: <6> 217505 Service stop

2020-05-11 00:00:31 firewall[1370]: <6> 209504 Service start

2020-05-11 00:00:28 led-controller[1006]: <6> 288051 Start to run WIFI5G_ON

2020-05-11 00:00:28 led-controller[1006]: <6> 288051 Start to run WIFI2G_ON

2020-05-11 00:00:28 remote-management[3197]: <6> 282505 Service stop

2020-05-11 00:00:00 led-controller[1006]: <6> 288051 Start to run STATUS_SAN

2020-05-11 00:00:00 led-controller[1006]: <6> 288051 Start to run BOARD_ON

2020-05-11 00:00:00 time-settings[1064]: <6> 279504 Service start

1970-01-01 00:00:28 led-controller[1006]: <6> 288504 Service start

 

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#1
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5 Reply
Re:Archer A10 Pro keeps losting internet connection
2021-07-26 11:52:30

@SNES I got the exact same problem. Have you managed to fix it?

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#2
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Re:Archer A10 Pro keeps losting internet connection
2021-07-26 12:25:42

@AlexFirtat 

 

Hello, if the internet connection on the Archer A10 Pro is not stable, refer to the troubleshooting suggestions we provided here to address the issue, then report back with the information, we will proceed:

[Troubleshooting] Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#3
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Re:Archer A10 Pro keeps losting internet connection
2021-07-26 14:09:41

@AlexFirtat Thank you for your answer. This problem is not solved and remains occurring.

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#4
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Re:Archer A10 Pro keeps losting internet connection
2021-11-03 18:40:04

@SNES 

My A10 v2 drops once a day also.

I sent it back to them at my expense, they sent me a replacement, it does the same thing.

This problem is not solved and remains occurring.

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#5
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Re:Archer A10 Pro keeps losting internet connection
2021-11-05 15:57:43

@3748462262638 

 

I modified the DNS settings for IPv6 and this problem was resolved.

The settings are shown below.

 

Primary DNS: 2606:4700:4700::1111

Secondary DNS:  2606:4700:4700::1001

 

My Archer A10 Pro is currently running stable.

 

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#6
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Views: 1134

Replies: 5

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