TP-Link Powerline Utility Not Working (Very Recent Problem)

TP-Link Powerline Utility Not Working (Very Recent Problem)
TP-Link Powerline Utility Not Working (Very Recent Problem)
2021-07-10 16:03:47 - last edited 2021-07-16 08:12:09

I have searched everywhere for a solution but found nothing that resolves the problem, plenty of suggestions but none work for me. I have tried absolutely everything! Until a few days ago the utility worked fine - here is my network showing correctly...

 

 

This is all I get now...

 

I have reset my computer's date to before 12 Jan 2021, installed npcap in place of winpcap, reinstalled the utility over and over, turned off all AV activity (Kaspersky and Malwarebytes Pro). I have a variety of TP-Link adapters and they all work fine, as do the devices attached to them either by cable or wi-fi, it's just the utility that doesn't work.

 

Something fairly recent has obviously happened - an update to Windows or another program maybe? Everything else on my computer is fine, no problems at all.

 

Any updates on the previously reported solutions? Thank you.

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Re:TP-Link Powerline Utility Not Working (Very Recent Problem)-Solution
2021-07-16 08:11:19 - last edited 2021-07-16 08:12:09

@Lalevrie I have received a reply from Technical Support which closes this discussion thread. I will leave it here for others to find the "solution". 

 

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#8
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Re:TP-Link Powerline Utility Not Working (Very Recent Problem)
2021-07-12 17:05:26

Having spent most of the day trying to resolve this problem I have stumbled on the real issue. If I have more than seven PLCs plugged in the utility doesn't work, exactly as I described. According to TP-Link's table I should be able to install up to 64 !

 

It doesn't matter what the models are, where they are plugged in or the speeds, it's purely a number of PLCs issue. What baffles me is I'm certain I had nine installed previously. I used seven for cameras and Bose SoundTouch network speakers but had two "unused" spares plugged in to sockets to increase WiFi coverage.

 

Please does anyone know wht my usage is limited and if there is anything I can do about it ?

 

 

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Re:TP-Link Powerline Utility Not Working (Very Recent Problem)
2021-07-14 01:21:21 - last edited 2021-07-14 01:58:38

@Lalevrie Hello, 

Thank you for your valuable feedback. 

Make sure you have tried latest version tpPLC Utility for Windows on tp-link official website .( Published Date: 2020-11-27  is the latest for now )

Here is beta tpPLC Utility for Windows and please let us know if this Beta works for you
https://static.tp-link.com/beta/2021/202101/20210122/PowerLineUtility_beta.zip

 

Please also try a different computer if possible. What is the Windows OS of your computer? 

If still the same issue, may I know the model and the hardware version of your powerline units on the back label?

What are the ' used models' and its hardware version being newly added , do you mean when 7 powerline units are plugged in, the Utility had no problem, and once the 8th unit is plugged in, the issue could be reproduced? Many thanks 

 

 

 

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Re:TP-Link Powerline Utility Not Working (Very Recent Problem)
2021-07-14 10:09:27

@Solla-topee I have reinstalled the utility many times, from different sources to eliminate a rogue file, completely removed all traces and reinstalled. It makes no difference but I have identified the cause, it is definitely having more than 7 adapters - 8 actually including the "input" one.

 

That seems to be a magic number according to your own list of the number that can be installed, albeit the minimum. According to that list ( https://www.tp-link.com/fr/support/faq/434/ ) I should be able to have 16, assuming the number is limited by the slowest/oldest unit. I have...

 

5 x TL-PA8015 (one "Lounge" is the "input")

2 x TL-WPA8630

3 x TL-WPA4220

 

Those below in green are all working and the TP-Link utility is working. Those in red are not plugged in and the moment I do so the Utility fails.

 

 

It does not matter which CPLs are plugged in, it it just the number, more than eight including the input "crashes" the Utility.

 

To find out if it is the slower CPL's limiting my network I have ordered 3 more TL-PA8015's which I will use in place of the older TL-WPA4220's but if the same problem occurs I will send them back. I do not have the need for the speed, they are used for cameras and the slow ones work fine.

 

I would really like to understand why I am unable to have all 10 of my adapters work together. Thank you for your assistance.

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Re:TP-Link Powerline Utility Not Working (Very Recent Problem)
2021-07-15 09:39:28

@Lalevrie Sorry, I should have added, the beta software behaves in the same way.

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Re:TP-Link Powerline Utility Not Working (Very Recent Problem)
2021-07-15 11:40:57 - last edited 2021-07-15 11:41:12

@Lalevrie Thanks so much for sharing all the detailed info yesyes, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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Re:TP-Link Powerline Utility Not Working (Very Recent Problem)
2021-07-15 12:05:27 - last edited 2021-07-16 08:05:41

@Lalevrie Thank you, the new units should arrive tomorrow. I will install them and remove the "old" ones from the network. If that solves the issue I will let you know immediately.

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Re:TP-Link Powerline Utility Not Working (Very Recent Problem)-Solution
2021-07-16 08:11:19 - last edited 2021-07-16 08:12:09

@Lalevrie I have received a reply from Technical Support which closes this discussion thread. I will leave it here for others to find the "solution". 

 

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